Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Qualifications for all positions include the ability to work as a team member within this department AND all other departments, reliable transportation, valid driver’s license with good record, working outdoors in all kinds of weather conditions, walking, sitting, or standing for extended periods of time, including pushing, pulling, climbing, bending, or lifting up to 50 pounds. Some positions may require lifting more than 50 pounds. While an individual may be assigned to this particular role, situations may arise which would REQUIRE assistance in other areas or departments.
A general knowledge of the Grand Strand is needed for this position.
Expectations:
· Ability to follow written and oral instructions in a professional and timely manner
· Perform general duties as assigned by supervisor and/or manager.
· Must have a positive attitude, excellent customer service skills and have the ability to maintain confidentiality of Company business
· Able to work weekends, holidays or overtime as deemed necessary by supervisor.
Duties & Responsibilities:
· Knowledge of our resort and the Grand Strand to help guests during their stay
· Ticket sales
· Equipment rental
· Event preparation
· Moving tables and chairs as deemed necessary for certain events
· Cleaning
· Crafts
· Games
· Answer guests questions and concerns in a professional and friendly manner
· May be asked to perform other duties in other departments as assigned by supervisor or manager
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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