Customer Information Center Manager jobs in Oregon

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manufacturing Manager (SMT)
  • Paradigm Information Services, Inc.
  • Wilsonville, OR FULL_TIME
  • Paradigm is currently in search of a Manufacturing Manager (SMT) to work onsite for our computer hardware client in Wilsonville, OR. This person will lead the Surface Mount Technology manufacturing team from creation to final assembly. The successful candidate will be responsible for overseeing the entire SMT manufacturing process, optimizing productivity, and ensuring the highest level of quality, efficiency, and safety.

    Type: Direct Hire
    Location: Wilsonville, OR
    Benefits: Medical, dental, vision, life, 401K, PTO, and sick days.

    As a Manufacturing Manager (SMT), you will:
    • Manage, lead, and mentor a team of SMT technicians and operators, fostering a collaborative and productive work environment.
    • Develop and execute production plans, ensuring on-time delivery of high-quality products while meeting customer demand.
    • Implement and maintain strict quality control measures to minimize defects and uphold industry standards.
    • Continuously evaluate and optimize SMT manufacturing processes, including machine programming, materials usage, and workflow to maximize efficiency and reduce costs.
    • Investigate and resolve production issues by conducting root cause analysis and implementing corrective actions.
    • Oversee maintenance and calibration of SMT equipment and machinery, ensuring their proper functionality.
    • Collaborate with procurement and logistics teams to manage the flow of materials and components, minimizing lead times and optimizing inventory levels.
    • Ensure a safe and compliant working environment, adhering to all relevant health and safety regulations.
    • Generate reports, data analysis, and performance metrics, providing regular updates to senior management.
    • Monitor production capacity and plan for expansion or adjustment as demand fluctuates.
    • Ensure compliance with industry regulations, certifications, and quality standards and oversee audits or assessments as necessary.
    • Collaborate with suppliers to ensure timely delivery of materials, negotiate pricing, and maintain strong relationships with key vendors.
    • Stay updated on emerging SMT technologies and equipment and evaluate their potential for improving manufacturing processes.
    • Oversee inventory control and maintain an efficient materials management system, reducing waste and carrying costs.

    Requirements

    Our skills and experience wish list includes:
    • Proven experience in SMT manufacturing with at least 5 years in a managerial role.
    • Strong knowledge of SMT processes, equipment, and industry best practices.
    • Bachelor's degree in Engineering, Manufacturing, and/or equivalent career experience.
    • Excellent leadership and team management skills.
    • Proficiency in using manufacturing software and tools.
    • Strong problem-solving and analytical skills.
    • Effective communication and interpersonal skills.
    • Quality and safety-focused with a strong attention to detail.
    • Familiarity with lean manufacturing principles is a plus.


    Benefits

    Our client offers medical, dental, vision, life, 401K, PTO and sick days.

    About Us, Paradigm

    Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.

    Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

  • 1 Month Ago

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Customer Service Manager
  • Saving Grace Pet Adoption Center
  • Roseburg, OR FULL_TIME
  • Job Description: Customer Service Manager Hourly Wage: $16.00-$17.00 per hour Our Mission: is to provide temporary refuge, basic veterinary care and a pathway home for animals who are homeless in Doug...
  • 18 Days Ago

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Information Technology (IT) Technician
  • Waterfall Community Health Center
  • North Bend, OR FULL_TIME
  • Job Title: Information Technology (IT) TechnicianJob Category: OperationsWage Classification: HourlyLocation: North BendPosition Type/Status: Full-timeTravel: Moderate, between sitesSalary Range: $20 ...
  • 4 Days Ago

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Information Technology Supervisor
  • Addictions Recovery Center, Inc.
  • Medford, OR FULL_TIME
  • Addictions Recovery Center, Inc (ARC) in Medford, Oregon is a multidisciplinary behavioral health agency providing a trauma-informed, comprehensive continuum of substance use and co-occurring mental h...
  • 18 Days Ago

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IT Service Desk Manager (Information Technology Customer Engagement and Support Manager 1)
  • Oregon Department of Environmental Quality
  • Portland, OR FULL_TIME
  • If you are interested in this position, please apply here: https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Portland--DEQ--Multnomah-Street/IT-Service-Desk-Manager--Information-...
  • 14 Days Ago

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Information Technology Specialist (Customer Support)
  • Indian Health Service
  • Salem, OR FULL_TIME
  • Works at an ambulatory health center and provides technical assistance, support and advice to customers and end users, serves as the liaison between local users and IT Specialists. Assist in upgrade i...
  • 10 Days Ago

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RN Registered Nurse - 3S Telemetry
  • Ascension
  • Grand Blanc, MI
  • Details Sign On Bonus: $20,000 Department: 3S Telemetry - CVC Schedule: Full Time nights 7p-7:30a, Mon - Fri and every o...
  • 4/18/2024 12:00:00 AM

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RN Registered Nurse - Surgical Telemetry
  • Ascension
  • Grand Blanc, MI
  • Details WEEKENDS - EVERY FRIDAY, SATURDAY, AND SUNDAY Sign On Bonus: $7,500 Department: 2S Telemetry - Surgical Stepdown...
  • 4/18/2024 12:00:00 AM

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RN Registered Nurse - Surgical Telemetry
  • Ascension
  • Grand Blanc, MI
  • Details Sign On Bonus: $9,000 Department: 2 South Telemetry - Surgical Stepdown Schedule: Part Time 7p-7:30a, Sunday - T...
  • 4/18/2024 12:00:00 AM

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RN Registered Nurse - Surgical Telemetry
  • Ascension
  • Grand Blanc, MI
  • Details Sign On Bonus: $20,000 Department: 2 South Telemetry Schedule: Full Time Nights 7p-7:30a. Sun-Thurs & EOWE. Week...
  • 4/18/2024 12:00:00 AM

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Network Specialist I - Located in Des Moines, IA
  • Mediacom Communications Corporation
  • Des Moines, IA
  • Located in Des Moines, IA Position: Network Specialist I Who we are: S ince 1995, Mediacom Communications has become a c...
  • 4/18/2024 12:00:00 AM

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RN Registered Nurse - Surgical Telemetry
  • Ascension
  • Grand Blanc, MI
  • Details Sign-on bonus: $20,000 Department: 2 South Telemetry - Surgical Stepdown Schedule: Full Time Night Shift 7p-7:30...
  • 4/18/2024 12:00:00 AM

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Internal Only/Registered Nurse/Perioperative Float. PT Days Mon-Fri, 8a-4:30p, No weekends, on-call or holidays.
  • Ascension
  • Grand Blanc, MI
  • Details Department: PACU Schedule: Part Time Days 8a-4:30p, Mon-Fri, No Weekends, On Call, Or Holidays Hospital: Genesys...
  • 4/18/2024 12:00:00 AM

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RN, Days - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/18/2024 12:00:00 AM

Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$101,186 to $138,071

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