Customer Information Center Manager jobs in Rhode Island

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Workday Project Manager
  • Information Resource Group, Inc.
  • Providence, RI FULL_TIME
  • Job Details

    Role: Workday Project Manager

    Location: Providence, RI

    Hybrid: 2 days remote/3 days onsite. See attached job description. There will not be an option for full remote regardless of credentials/experience.

    Duration: 2 years

    Project Description


    Client is implementing both HCM and Finance ERP modules in Workday. The ERP Project Manager will work with the implementation vendor and State Project Management team to manage the implementation of Workday's HCM and Finance modules. The Project Manager monitors the ERP Program Management Plan, including project objectives and success criteria, deliverables, role/responsibilities/contact information, document control methodology, and risk, cost, schedule, and quality management plans. They work with multiple project managers and business analysts to ensure clear documentation of business, functional, technical, and performance requirements that are understood without ambiguity, and that represent current State and Federal regulations and statutes. Specifically, the Project Manager works with the State Finance team on the implementation of the Finance module of Workday's ERP HCM and Finance modules.

    Qualifications

    • 5 years of experience with management or IT consulting firm; or similar industry.
    • Recent HCM and Payroll implementation on a tier one ERP solution.
    • Demonstrated experience on working on large implementation projects with multiple vendors.
    • Experience working in a team-oriented, collaborative environment.
    • Demonstrated leadership managing people.
    • Ability to elicit cooperation from senior management in multiple agencies.
    • Exceptional communication skills (both written and verbal) and time management skills (ability to multi-task while meeting deadlines).
    • Experience in project management tools (like JIRA/Confluence) and collaboration tools (like Microsoft Teams and SharePoint) preferred.
    • Prior State or Government experience a plus.
    • Project Management certification a plus.

    Apply At:

    Please send your resume and a cover letter to Susmita Sahu (Susmita at irginc dot net)

    ;/p>

    To contact me click "View Profile" for the contact number.

  • 18 Days Ago

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving ac...
  • 8 Days Ago

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Center Human Resource Manager
  • Warren Center
  • Warren, RI FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 14 Days Ago

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Information Technology Manager
  • Torden LLC
  • Tiverton, RI FULL_TIME
  • Torden LLC is looking for an experienced IT Manager. This person will be responsible for all internal and external IT functional needs, including in-house IT support on all levels of Hardware, Softwar...
  • 12 Days Ago

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Information Security Project Manager
  • City of Providence
  • Providence, RI FULL_TIME
  • APPLICATIONS WILL ONLY BE ACCEPTED THROUGH THE CITY'S WEBSITE. https://jobs.providenceri.gov/2023/12/28/information-security-project-manager/ Information Security Project Manager Job Type: Non-Union S...
  • 1 Month Ago

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Manager of Information Technology
  • The Providence Community Health Centers, Inc.
  • Providence, RI FULL_TIME
  • Summary: The Providence Community Health Centers (PCHC) Manager of Information Technology is responsible for overseeing IT department personnel and daily operations within the department. This individ...
  • 1 Month Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$103,975 to $141,877

Customer Information Center Manager in Atlantic City, NJ
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
December 08, 2019
Customer Information Center Manager in Chattanooga, TN
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December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
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January 19, 2020