Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Customer First Solutions in Birmingham, AL is seeking a dedicated Customer Accounts Representative to join our team. As a key member of our customer service department, you will play a crucial role in ensuring our clients receive top-notch support and assistance. Your responsibilities will include managing customer accounts, resolving inquiries, and providing personalized solutions to enhance their overall experience. At Customer First Solutions, we value teamwork, dedication, and a passion for customer satisfaction. We offer a competitive salary range of $50,000 to $60,000 annually, along with opportunities for professional growth and development. If you are a customer-focused individual with excellent communication skills and a drive to exceed expectations, we welcome you to apply for this exciting position.
Compensation package:
$50,000 - $60,000 yearly
Responsibilities:
Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.