Customer Information Center Supervisor jobs in Alabama

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Accounts Represenative
  • Customer First Solutions
  • Birmingham, AL OTHER
  • Customer First Solutions in Birmingham, AL is seeking a dedicated Customer Accounts Representative to join our team. As a key member of our customer service department, you will play a crucial role in ensuring our clients receive top-notch support and assistance. Your responsibilities will include managing customer accounts, resolving inquiries, and providing personalized solutions to enhance their overall experience. At Customer First Solutions, we value teamwork, dedication, and a passion for customer satisfaction. We offer a competitive salary range of $50,000 to $60,000 annually, along with opportunities for professional growth and development. If you are a customer-focused individual with excellent communication skills and a drive to exceed expectations, we welcome you to apply for this exciting position.

    Compensation package:

    • Bonus opportunities
    • Commission pay
    • Daily bonus
    • Performance bonus
    • Weekly bonus
    • Travel

    Compensation:

    $50,000 - $60,000 yearly

    Responsibilities:

    • Communicate with customers in a professional and friendly manner
    • Answer customer's questions and give them information about products and services
    • Interpret and apply special instructions to billing and insurance claims
    • Handle customer inquiries and offer a solution to fit their needs
    • Promote products to generate referrals to build a client base
    • Maintain and update records of customer information

    Qualifications:

    • Previous sales experience
    • Bachelor's degree is preferred but not required as we provide training
    • Willingness to learn and grow
    • Leadership or team experience is a plus
    • Great communication and interpersonal skills
    • Energetic, go-getter
    • High level of integrity and professionalism


    About Company


    Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.

  • 1 Month Ago

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Customer Service Represenative
  • Customer First Solutions
  • Birmingham, AL FULL_TIME
  • Customer First Solutions in Birmingham, AL is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service department, you will play a crucial role in ...
  • 1 Month Ago

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Information Technology Specialist
  • Thomasville Regional Medical Center
  • Thomasville, AL FULL_TIME
  • IT Specialist Thomasville, AL Position: Non-Exempt Shift: Days (may require some after hour and weekend work) Schedule: Part-time TRMC is hiring candidates who feel patient care is as important as we ...
  • 9 Days Ago

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INFORMATION SYSTEMS PC Tech
  • North Alabama Medical Center
  • Florence, AL FULL_TIME
  • PC Tech Department: Information Systems Shift: 8a- 4p; 20 hours Pay Period Position Requirements: High School Diploma or GED (must provide proof) plus two to four years' specialty training which may l...
  • 1 Month Ago

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Center Supervisor
  • BioLife Plasma Services
  • Birmingham, AL FULL_TIME
  • Day One BenefitsEvery day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose ...
  • 5 Days Ago

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Information Technology Director
  • Shocco Springs Baptist Conference Center Inc
  • Talladega, AL FULL_TIME
  • Description Job SummaryAs a key member of the technology & event services division, this position is responsible for all aspects of network administration including servers, desktop systems, communica...
  • 1 Month Ago

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Coordinator, Inventory Control
  • D&W Fine Pack LLC
  • Elk Grove, CA
  • ** Coordinator, Inventory Control** **Job Category****:** Supply Chain **Requisition Number****:** COORD02086 Showing 1 ...
  • 4/24/2024 12:00:00 AM

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Full-Time MID shift Care Associate - Assisted Living (AL)
  • Senior Lifestyle
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/23/2024 12:00:00 AM

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 4/22/2024 12:00:00 AM

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FRONT DESK AGENT NEW PROPERTY- OPENING DEC 2023
  • Texas Western Hospitality Group
  • Abilene, TX
  • Job Details Job Location Home2 Suites Abilene SW - Abilene, TX Description Books guest reservations and/or coordinates w...
  • 4/21/2024 12:00:00 AM

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Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Staten Island, NY
  • Job Details Level Entry Job Location BHC Staten Island - Staten Island, NY Position Type Seasonal Education Level High S...
  • 4/21/2024 12:00:00 AM

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Administrative Assistant / Intake Specialist - Urgent Hire Up to $3,500 Sign On Bonus!
  • Nulton Diagnostic & Treatment Center
  • Altoona, PA
  • Administrative Assistant / Intake Specialist Position Description: We are looking for an Administrative Assistant/Intake...
  • 4/21/2024 12:00:00 AM

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FRONT DESK AGENT
  • Texas Western Hospitality Group
  • Texarkana, TX
  • Job Details Job Location Hampton Inn & Suites Texarkana - Texarkana, TX Position Type Full Time Description Books guest ...
  • 4/20/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/20/2024 12:00:00 AM

Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state. Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,861 to $95,030