Customer Information Center Supervisor jobs in Colorado
Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Supervisor jobs
Recreation Center Customer Service Supervisor
- City of Lafayette, Colorado
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Lafayette, CO
PART_TIME
-
Provides supervision of the operations of the assigned location in the absence of full-time division staff. Responsible for maintaining high standards of customer service. Serves as first contact for customers regarding inquiries both in person and on the phone, providing information and assistance to the City staff and the public according to established procedures. Liaison for groups, room rental customers and support for all programmed activities. Flexibility of schedule and dependability are key aspects of this position. Employees are expected to perform with minimum supervision after procedures, policies and techniques are learned.The following duties are illustrative only and are not intended to be all inclusive:
- Perform cash outs/balancing revenues with receipts; support and assist the cashier staff; complete daily paperwork and deposits; accountable for financial transactions, oversee registration procedures and collection of fees; work with public and resolve conflicts.
- Provide reporting as needed, accident reports, incident reports and facility inspection forms.
- Ensure that groups receive all services arranged for in their contract.
- Promote interest and provides accurate information regarding facility policies, procedures, including all information in current brochure to the public.
- Take proper safety precautions, anticipate unsafe circumstances and act accordingly to prevent accidents.
- Oversee the security of the facility including issuance of keys, locking doors, enforcement of building policies and patrolling of the facility; ensure a clean and safe environment for activities that take place within the facility; respond to emergency situations.
- Responsible for opening and closing of the facility; ensures all scheduled staff are present to perform assigned duties.
- Secure all exterior doors; ensure all customers have exited the building.
- Perform room set up and tear down as needed; perform basic maintenance of building as needed.
- Responsible for overseeing work and behavior of all part-time employees in the facility during the absence of full-time staff.
- Direct, guide, evaluate and motivate assigned employees as needed.
- Support front desk with daily operations.
- Proficient with software utilized for front desk procedures.
- Perform routine office duties as needed, i.e, typing, answering phones, copying materials and other front desk tasks; track inventory and supplies necessary for front desk operations.
- Provide program and facility information to the public.
- Perform related work as required and assigned.
KNOWLEDGE: Working knowledge of modern office practices, procedures, and equipment including a computer. Knowledge of customer relations techniques, i.e., fostering a positive attitude, maintain a courteous, helpful and professional demeanor. Principles and procedures of record keeping; ability to apply basic mathematic principles.
SKILL: Demonstrated skill in the operation of equipment necessary to perform job functions.
ABILITY: Effectively meet and deal with the public and handle stressful situations; follow both verbal and written instructions, and issue clear concise verbal and/or written instructions and report operations verbally or in written form to superiors. Perform multiple tasks at relatively the same time; concentrate on detail; analyze situations thoroughly, identify potential problems, and find effective solutions. Deal tactfully and courteously with the public in answering technical questions and handling difficult complaints; perform general clerical work involving the use of independent judgment and personal initiative. Effectively communicate with customers and handle hostile situations effectively; work in situations with hostile customers. Work cooperatively with other departments, City officials, outside agencies, and the general public; successfully implement philosophies, methods, policies and procedures that will assist in the achievement of City and Department goals.
TRAINING: High school diploma or equivalent; efforts made toward Recreation degree preferred.
EXPERIENCE: Previous work in similar customer service environment preferred; previous work managing part-time staff, computer cash register and money preferred, or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills and abilities.
- 1 Day Ago
Customer Solutions Specialist
- COMTEC INFORMATION SYSTEMS
-
Broomfield, CO
CONTRACTOR
- Job title: Customer Solutions Specialist (730246) Location: Hybrid - Broomfield, CO - 12002 Airport Way Duration: 6 Months Job Description: The Customer Solutions Specialist is accountable for managin...
- 5 Days Ago
Customer Service Representative
- Westminster Information Technology
-
Denver, CO
FULL_TIME
- We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
- 22 Days Ago
Customer Solutions Specialist - HOD
- COMTEC INFORMATION SYSTEMS
-
Broomfield, CO
CONTRACTOR
- Job ID : (732094) Job title : Customer Solutions Specialist - HOD Duration: 6 Months Location: Dannon Company - Broomfield, CO - 12002 Airport Way - Onsite Hours: 8AM MST – 4PM MST Job description: Th...
- 2 Months Ago
Customer Service Technician Tier 1
- Kiosk Information Systems
-
Louisville, CO
FULL_TIME
- About Working at KIOSK Information Systems: KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operat...
- 7 Days Ago
Information and Referral Specialist
- The Independence Center
-
Colorado, CO
FULL_TIME
- DescriptionThe IC: Building a world where everyone is Known, Valued, and Included.Getting to know us: The Independence Center is the local home of civil rights for people with disabilities. Working wi...
- 2 Months Ago
Customer Information Center Supervisor jobs at Popular Companies
Front Desk Agent
- BBL Hospitality
-
Titusville, FL
- Job Details Job Location Hyatt Place Titusville - Titusville, FL Position Type Full Time Salary Range $14.00 - $14.00 Ho...
- 5/3/2024 12:00:00 AM
Temporary Administrative Assistant
- Career Match Solutions
-
Alexandria, VA
- Job Description Job Description Description: Job Description The Administrative Assistant provides administrative suppor...
- 5/2/2024 12:00:00 AM
HEALTH INFORMATION SUPERVISOR
- Muskegon County
-
Muskegon, MI
- Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
- 5/2/2024 12:00:00 AM
FRONT DESK AGENT NEW PROPERTY- OPENING DEC 2023
- Texas Western Hospitality Group
-
Abilene, TX
- Job Details Job Location Home2 Suites Abilene SW - Abilene, TX Description Books guest reservations and/or coordinates w...
- 5/1/2024 12:00:00 AM
Scheduling Coordinator
- REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
-
Baldwin, NY
- Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
- 4/30/2024 12:00:00 AM
FRONT DESK AGENT
- Texas Western Hospitality Group
-
Texarkana, TX
- Job Details Job Location Hampton Inn & Suites Texarkana - Texarkana, TX Position Type Full Time Description Books guest ...
- 4/30/2024 12:00:00 AM
Health Information Supervisor
- Datavant
-
Valencia, CA
- Overview: Who we are... Datavant protects, connects, and delivers the worlds health data to power better decisions and a...
- 4/29/2024 12:00:00 AM
Coordinator, Inventory Control
- D&W Fine Pack LLC
-
Elk Grove, CA
- ** Coordinator, Inventory Control** **Job Category****:** Supply Chain **Requisition Number****:** COORD02086 Showing 1 ...
- 4/29/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$75,523 to $105,757