Customer Information Center Supervisor jobs in Delaware

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Bilingual (Spanish/ English) Parent Consultant
  • Parent Information Center of Delaware
  • Castle, DE FULL_TIME
  • Classification: Part-Time 25 hours per week FLSA: Non-exempt
    Location: New Castle County
    Parent Information Center of Delaware seeks individuals with a strong commitment to the involvement of
    informed, empowered and educated families in improving outcomes for Delaware’s children.
    Overview: The Parent Information Center of Delaware (PIC) is a statewide non-profit organization with a mission
    to improve health and educational outcomes for children and youth by empowering them, their families, and the
    professionals who serve them, by providing education, information and support. Parent Consultants are the key to
    providing accurate, and critical information, resources and support to families of children with all disabilities, age’s
    birth to 26, to support efforts to accessing appropriate educational and health-related programs, services and
    supports for their children.
    Summary: The Parent Consultant works with project directors, partners, districts and schools, Medical Home
    pilots, health providers, and family volunteers to provide high-quality, culturally responsive services leading to
    positive outcomes for children, youth, and their families and positive relationships with professionals. The Parent
    Consultant also provides education and training and helps parents and caregivers develop effective strategies for
    coping, resolving conflicts, and acquiring life-long advocacy skills. The Parent Consultant will engage in the

    following activities:Job Responsibilities:
    1. Conduct outreach and provide training and support to families of who represent the full diversity of
    families in DE, and professionals who work with children and families.
    2. Provide information, technical assistance, and parent-to-parent support to families (parents and
    youth/young adults) and professionals.
    3. Assist families to navigate multiple systems including early intervention, education, health insurance
    (including managed care, health care, child behavioral health, developmental disabilities, Vocational
    Rehabilitation Services, child care, and community-based service systems.
    4. Providing individual technical assistance by phone, email or in person and subsequent follow up to
    families and other caregivers to promote effective communication and problem-solving skills and to
    offer information pertaining to the duration and overall well-being of their children.
    5. Serve as an intermediary between the school system and families seeking to advocate for improvement
    in their children’s education or healthcare.
    6. Facilitate discussions and workshops/webinars that focus on leadership, building capacity, special
    education and related services.
    7. Assisting in the development of pertinent, culturally competent and accessible information and reference
    materials to be posted on PIC website and disseminated at trainings
    8. Attend IEP, discipline, and other meetings as assigned.
    9. Provide information to families about available services, resources, and supports within the context of
    health, mental health, and education core outcomes for children with special needs (family engagement,
    early and continuous screening/child find and evaluation, medical home that coordinates with other
    services including schools, community-based services that are easy to use including child care, and
    after-school care, adequate healthcare financing, and transition to adult systems of care and adult life).
    10. Enhance family self-advocacy capacity across multiple systems, and encourage youth engagement and
    self-advocacy.
    11. Participate as a parent voice in health, mental health, and education quality improvement efforts. Assist
    professionals to provide more family-centered, culturally competent, and coordinated care.
    12. Present at and attend professional and/or committee meetings relating to project goals and PICs mission.
    13. Collect and analyze evaluation information; prepare reports as needed in collaboration with supervisor.
    14. Maintain records and information that support project under direction of supervisor.
    15. Other responsibilities as needed.
    Qualifications
    Demonstrate relevant training and experience with the following knowledge, abilities, and skills:
    1. Outstanding planning, communication & organizational skills;
    2. Excellent outreach, family engagement and empowerment, and community collaboration skills;
    3. Ability to interact with a diverse population of families, children and youth/young adults, and
    professionals;
    4. Facility with written and verbal communication, strong Spanish or other second language skills a plus;
    5. Capacity to use technology and software including computer skills, Word, Excel, Zoom, web-based
    contact management system, etc. (Salesforce).
    6. Knowledge of local community and resources;
    7. Strong demonstrated commitment to equity and social and racial justice;
    8. Lived experience with one or more relevant systems;
    9. Ability to work flexible hours and reliable transportation resources.

    Physical Demands:
    The physical demands described here are representative of those that must be met by an employee to
    successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
    individuals with disabilities perform the essential functions.
    While performing the duties of this job, the employee is regularly required to sit; use hands, reach with
    hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee
    must occasionally lift and/or move up to 35 pounds.

    Preferences:
    • Bilingual in Spanish or other language
    • Parent, caregiver, or relative of an individual with a disability, with advocacy experience
    • Extensive relationships with the Delaware Hispanic/Latin Community
    The Parent Information Center of Delaware believes that equal opportunity for all employees is important
    for our organization. Accordingly, our nonprofit will not discriminate against an employee or applicant
    because of race color, creed, religion, sex, age, disability or national origin.
    Please submit a current resume, and cover letter with salary requirements to:
    Meedra Surratte, Executive Director
    Parent Information Center of Delaware
    404 Larch Circle
    Wilmington, DE 19804
    Fax: 302-999-7637
    Email: picofdel@picofdel.org
    Visit our website at: www.picofdel.org
    NO PHONE CALLS, PLEASE
  • 28 Days Ago

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Patient Information Center Specialist - Patient Information Center
  • Bayhealth
  • Dover, DE FULL_TIME
  • 655 Bay Rd, Suite J STATUS: Full Time 80 Hours SHIFT: Days Summary: The Patient Information Center Specialist is responsible for preparing patients for their visit. This includes scheduling patients, ...
  • 21 Days Ago

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Desk Side Supervisor (Information Systems)
  • Nemours
  • Wilmington, DE FULL_TIME
  • Nemours is seeking a Desk Side Supervisor (Information Systems) to join our Nemours Children's Health team in Wilmington, Delaware. The Desk Side Supervisor position will be responsible for the daily ...
  • 3 Days Ago

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Desk Side Supervisor (Information Systems)
  • NemoursCareerSite
  • Wilmington, DE FULL_TIME
  • Nemours is seeking a Desk Side Supervisor (Information Systems) to join our Nemours Children's Health team in Wilmington, Delaware. The Desk Side Supervisor position will be responsible for the daily ...
  • 3 Days Ago

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Supervisor - Call Center
  • Bally's
  • Dover, DE FULL_TIME
  • Primary Responsibilities: Supervises team of Contact Center Reservation Sales Agents and Lead Agents Provides essential training for all Contact Center Reservation Sales Agents and Lead agents Activel...
  • 2 Days Ago

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Center Supervisor (FT)
  • Business Interface Staffing Services, LLC
  • Georgetown, DE FULL_TIME
  • Business Interface, LLCJob Description:Center SupervisorBusiness Interface, LLC (BI), is a demand-side workforce intermediary that helps businesses fill critical workforce gaps by employing the econom...
  • 9 Days Ago

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Care Associate - Full Time 2pm - 10pm>
  • Senior Lifestyle
  • New Kensington, PA
  • Senior Lifestyle - JobID: 743999972228578 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/29/2024 12:00:00 AM

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Food Hosp Svcs Assoc
  • University of Maryland Medical Center Baltimore Washington
  • Baltimore, MD
  • Job Description General Summary Under direct supervision, performs a variety of tasks within the department to ensure th...
  • 3/29/2024 12:00:00 AM

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Friday to Monday DAY Care Associate - Assisted Living (AL)
  • Senior Lifestyle Corporation
  • Battle Ground, WA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 3/29/2024 12:00:00 AM

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$75,164 to $105,254