Customer Information Center Supervisor jobs in Florence, SC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Information Center Associate (Seasonal)
  • LAKEWOOD CAMPING RESORT INC.
  • Myrtle, SC FULL_TIME,OTHER,TEMPORARY,PART_TIME
  • Qualifications for all positions include the ability to work as a team member within this department AND all other departments, reliable transportation, valid driver’s license with good record, working outdoors in all kinds of weather conditions, walking, sitting, or standing for extended periods of time, including pushing, pulling, climbing, bending, or lifting up to 50 pounds. Some positions may require lifting more than 50 pounds. While an individual may be assigned to this particular role, situations may arise which would REQUIRE assistance in other areas or departments.

    A general knowledge of the Grand Strand is needed for this position.

    Expectations:

    · Ability to follow written and oral instructions in a professional and timely manner

    · Perform general duties as assigned by supervisor and/or manager.

    · Must have a positive attitude, excellent customer service skills and have the ability to maintain confidentiality of Company business

    · Able to work weekends, holidays or overtime as deemed necessary by supervisor.

    Duties & Responsibilities:

    · Knowledge of our resort and the Grand Strand to help guests during their stay

    · Ticket sales

    · Equipment rental

    · Event preparation

    · Moving tables and chairs as deemed necessary for certain events

    · Cleaning

    · Crafts

    · Games

    · Answer guests questions and concerns in a professional and friendly manner

    · May be asked to perform other duties in other departments as assigned by supervisor or manager

    Job Types: Full-time, Part-time, Seasonal

    Pay: $13.00 per hour

    Experience level:

    • 1 year

    Shift:

    • Day shift
    • Evening shift
    • Morning shift

    Weekly day range:

    • Every weekend
    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person

    Ability to Relocate:

    • Myrtle Beach, SC 29575: Relocate before starting work (Required)

    Work Location: In person

  • 6 Days Ago

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Imaging Center Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Imaging Center Supervisor (ICS) will assist in the administrative and oversight of all technologists and support staff at the Imaging Center (IC). Qualifications: Education: High...
  • 1 Month Ago

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Nursing Supervisor
  • Conway Medical Center
  • Conway, SC OTHER
  • Position Summary: The Nursing Supervisor (NS) is accountable for the coordination of Nursing Services and for the activities of hospital personnel during weekends, evening, and night shifts. Qualifica...
  • 1 Month Ago

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Clinical Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Provider Network Services (PNS) Clinical Supervisor functions in a supervisory role within PNS and works in collaboration with the Assistant Service Line Director. The CS provide...
  • 1 Month Ago

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Coding Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Coding Supervisor (CS) will assist the Director with projects related to on-going coding and billing compliance. The CS will review unbilled accounts, perform coding and billing ...
  • 1 Month Ago

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Evening Supervisor Central Sterile
  • Grand Strand Medical Center
  • Myrtle, SC FULL_TIME
  • Introduction Leaders thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the...
  • 11 Days Ago

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0 Customer Information Center Supervisor jobs found in Florence, SC area

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Helper
  • Labor Finders
  • Florence, SC
  • Your Job Looking for a job leading where you can learn diverse skills and find multiple career paths? Well if you're goo...
  • 4/23/2024 12:00:00 AM

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Landscaper
  • Labor Finders
  • Florence, SC
  • Your Job Do you like working outside, appreciate beautiful yards and scenery, and take pride in job well done? Are you h...
  • 4/23/2024 12:00:00 AM

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Temporary Licensed Practical Nurse, Institutional
  • State of South Carolina
  • Florence, SC
  • Job Responsibilities About Pee Dee Regional Center Pee Dee Regional Center is a residential facility of the South Caroli...
  • 4/22/2024 12:00:00 AM

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EMS Crew Member- PRN
  • Florence County, SC
  • Florence, SC
  • Salary: $14.75 - $19.61 Hourly Location : 527 S. Church St. Florence, SC Job Type: works when necessary Job Number: 0004...
  • 4/22/2024 12:00:00 AM

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Correctional Officer
  • Florence County, SC
  • Florence, SC
  • Salary: $17.15 - $19.58 Hourly Location : Effingham, SC Job Type: Full Time Job Number: 00044 Fund-Department: Sheriff (...
  • 4/22/2024 12:00:00 AM

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Department Manager
  • H&M Group
  • Florence, SC
  • Company Description Job Description Overall Job Summary: At H&M we refer to our Assistant Managers as Department Manager...
  • 4/22/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Darlington, SC
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Bennettsville, SC
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

Florence /ˈflɒrəns/ is a city in, and the county seat of, Florence County, South Carolina, United States. It is probably best known for being the intersection of I-95 and I-20, and the eastern terminus of I-20. It is the county seat of Florence County and the primary city within the Florence metropolitan area. The area forms the core of the historical "Pee Dee" region of South Carolina, which includes the eight counties of northeastern South Carolina, along with sections of southeastern North Carolina. As of the 2010 census, the population of Florence was 37,056, and the estimated population i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,532 to $93,168
Florence, South Carolina area prices
were up 1.5% from a year ago