Customer Information Center Supervisor jobs in Hawaii

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

L
Grocery Stocker Supervisor
  • Logistical Customer Service, LLC
  • Bay, HI PART_TIME,FULL_TIME
  • Job Summary:
    We are seeking a highly organized and experienced Grocery Stocking Supervisor to oversee the daily operations of our day and night stocking employees. The Grocery Stocking Supervisor will be responsible for managing employees, training staff, working with the Government at the Kaneohe Bay Commissary, and maximizing employee productions. The ideal candidate will have a strong background in stocking, warehousing, floor care and working on a military base for the Commissary. The individual will need to have communication skills, leadership, minor math and have a valid driver's license and vehicle with valid insurance.

    MINIMUM EDUCATION AND EXPERIENCE:

    1. High School Diploma (perferred)

    2. One-two years in the commissary or grocery store stocking or warehouse.

    3. Must understand stocking, allocation, fronting and facing, be able to use forklift or pallet jack.

    Responsibilities:
    - Interview, hire, and train new stockers, warehouseman and custodial employees
    - Develop and implement strategies to increase production in day and night stocking
    - Schedule employees and staff within production levels for cases
    - Ensure shelves are properly stocked and products are displayed per PWS (Performance Work Statement)
    - Ensure warehouse is performing all PWS standards. Floors must meet PWS standards
    - Manage payroll and budget for the Commissary of stockers, warehouseman and custodians daily
    - Work with Government personal and do minor quality controls
    - Develop and implement training programs to enhance employee skills, knowledge and productivity levels
    - Supervise grocery department staff, providing guidance and support as needed
    - Maintain a clean and organized commissary

    - Train night stockers to achieve 50 cases per hour stocking

    Skills:
    - Strong knowledge of the commissary and merchandise
    - Proven experience in management, preferably in a commissary or grocery store setting
    - Be capable to staff employees and budget time to get production levels higher
    - Ability to negotiate with suppliers to secure favorable pricing terms
    - Strong leadership skills with the ability to motivate and inspire a team
    - Exceptional time management skills to prioritize tasks effectively
    - Excellent communication skills, both verbal and written
    - Proficient in using computer systems for payroll schedules and counting cases stocked or warehoused.

    PHYSICAL EFFORT:

    This position requires stooping, crouching, reaching, standing, pushing, pulling, lifting, and repetitive motions. Must be able to pick up at least 75 pounds and move from pallets to shelf locations.

    We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. If you have a passion for the grocery industry and possess the necessary skills to excel in this role, we would love to hear from you.

    Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

    Job Types: Full-time, Part-time

    Pay: $25.75 - $28.00 per hour

    Expected hours: 30 – 40 per week

    Benefits:

    • Paid time off

    Experience level:

    • 1 year
    • 2 years

    Shift:

    • Day shift
    • Evening shift
    • Night shift

    Weekly day range:

    • Monday to Friday
    • Rotating weekends

    Ability to Relocate:

    • Kaneohe Bay MCB, HI 96863: Relocate before starting work (Required)

    Work Location: In person

  • 3 Days Ago

K
Health Information Management Coding -Supervisor - Maui Memorial Medical Center
  • Kaiser Permanente
  • Wailuku, HI OTHER
  • Job Summary: Provides coding expertise to staff within the department to assist with accurate diagnosis and procedural coding. Serves as a resource for department management, coding staff, and clinica...
  • Just Posted

C
Customer Experience Supervisor (Call Center) - $1,000 SIGN-ON!
  • Central Pacific Bank
  • Honolulu, HI FULL_TIME
  • Position Function:Oversee the department's daily activities including, but not limited to, ensuring adequate phone coverage to meet the department's established service level targets, supervision of C...
  • 1 Month Ago

W
Clinical Information Specialist
  • Waimanalo Health Center
  • Waimānalo, HI FULL_TIME
  • Mission Waimānalo Health Center is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of ability to pay, by providing comprehensive primary and...
  • Just Posted

M
Health Information Data Analyst
  • Malama I Ke Ola Health Center
  • Wailuku, HI FULL_TIME
  • Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental, and primary care system. Our 100 profes...
  • 28 Days Ago

H
Information Technology Specialist III (EMR)
  • Hilo Medical Center
  • Hilo, HI OTHER
  • Job DescriptionAt Hilo Medical Center, a nationally-recognized “Top-Performing” hospital, Information Technology Specialists are valuable members of the Data Processing-Applications team. We are curre...
  • 7 Days Ago

S
Full-Time MID shift Care Associate - Assisted Living (AL)
  • Senior Lifestyle Corporation
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/15/2024 12:00:00 AM

R
Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/15/2024 12:00:00 AM

T
FRONT DESK AGENT
  • Texas Western Hospitality Group
  • Texarkana, TX
  • Job Details Job Location Hampton Inn & Suites Texarkana - Texarkana, TX Position Type Full Time Description Books guest ...
  • 4/15/2024 12:00:00 AM

D
Coordinator, Inventory Control
  • D&W Fine Pack LLC
  • Elk Grove, CA
  • ** Coordinator, Inventory Control** **Job Category****:** Supply Chain **Requisition Number****:** COORD02086 Showing 1 ...
  • 4/14/2024 12:00:00 AM

S
Full-Time MID shift Care Associate - Assisted Living (AL)
  • Senior Lifestyle
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/13/2024 12:00:00 AM

M
HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 4/12/2024 12:00:00 AM

H
Backhaul Coordinator
  • Hiring Now!
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 4/12/2024 12:00:00 AM

T
FRONT DESK AGENT NEW PROPERTY- OPENING DEC 2023
  • Texas Western Hospitality Group
  • Abilene, TX
  • Job Details Job Location Home2 Suites Abilene SW - Abilene, TX Description Books guest reservations and/or coordinates w...
  • 4/11/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$77,166 to $108,059