Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Health Information Management (HIM) Supervisor is responsible for all aspects of running the HIM department under the direction of the CFO. The responsibilities include, but are not limited to, the following: coordinating releases of information; ensuring IT systems affecting medical records are effectively and accurately used; managing filing and records management systems; completing medical records; coding and releasing of records for billing; compilation of monthly statistics as assigned; support department budget development; department procedure development; and other duties as assigned under the direction of the Chief Financial Officer. The HIM Supervisor may also serve as the Privacy Officer for the District.
Under the direction of the Administrator, this position may prepare medical staff agendas and minutes and support provider peer review. Other duties may be assigned by the Administrator.
The HIM Supervisor must demonstrates a high level of commitment to the success of the department and hospital district. The HIM Supervisor promotes trust and respect with fellow employees, demonstrates a commitment to working with others as part of the health care team, and solve problems in an innovative manner, using factual information as a basis for decision making.
Specific to HIM Supervisor:
Manage HIM staff, including hiring, evaluation, motivation, discipline, and termination of employees. Must be able to cover most areas of the department and establish efficient workflows. Ensure IT systems are effectively and accurately used for medical records. Serve on the Revenue Committee and other ad hoc teams as needed. May serve as the Privacy Officer for the District. Develop procedures that adhere to state and federal guidelines and common medical information practice to maximize reimbursement and avoid fraud and abuse sanctions.
Responsible for the oversight and completion of:
Attends Medical Staff meetings:
Peer Review duties:
Job Duties: