Customer Information Center Supervisor jobs in Idaho

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Management Supervisor
  • Power County Hospital
  • American Falls, ID OTHER
  • Description

    The Health Information Management (HIM) Supervisor is responsible for all aspects of running the HIM department under the direction of the CFO. The responsibilities include, but are not limited to, the following: coordinating releases of information; ensuring IT systems affecting medical records are effectively and accurately used; managing filing and records management systems; completing medical records; coding and releasing of records for billing; compilation of monthly statistics as assigned; support department budget development; department procedure development; and other duties as assigned under the direction of the Chief Financial Officer. The HIM Supervisor may also serve as the Privacy Officer for the District.

    Under the direction of the Administrator, this position may prepare medical staff agendas and minutes and support provider peer review. Other duties may be assigned by the Administrator.

    The HIM Supervisor must demonstrates a high level of commitment to the success of the department and hospital district. The HIM Supervisor promotes trust and respect with fellow employees, demonstrates a commitment to working with others as part of the health care team, and solve problems in an innovative manner, using factual information as a basis for decision making.

    Specific to HIM Supervisor:

    Manage HIM staff, including hiring, evaluation, motivation, discipline, and termination of employees. Must be able to cover most areas of the department and establish efficient workflows. Ensure IT systems are effectively and accurately used for medical records. Serve on the Revenue Committee and other ad hoc teams as needed. May serve as the Privacy Officer for the District. Develop procedures that adhere to state and federal guidelines and common medical information practice to maximize reimbursement and avoid fraud and abuse sanctions.

    Responsible for the oversight and completion of:

    • Transcription as needed
    • Releases of information
    • Maintenance of all electronic and paper document management systems used by HIM
    • Record destruction and proper tracking of destroyed records by federal and state regulations
    • Record completion, which may include adding charges to a record
    • Ensure records are coded and released to billing in a timely manner
    • Report billing records on hold and the reason why the records are on hold to the Business Office Manager and CFO
    • Maintain RHIT credentials and proactively meet CEU requirements.
    • Prepare and monitor the department budget; ensure resources are used effectively within the department.
    • May prepare monthly statistic reports and respond to ad hoc requests for information.
    • Complete reporting to various disease registries
    • Develop and direct quality improvement initiatives for the department.

    Attends Medical Staff meetings:

    • May prepares agenda as assigned.
    • May prepare minutes, obtain signatures on the approved final copy of the minutes, and maintain a permanent file of the medical staff minutes and attachments. May maintain attendance record as assigned.

    Peer Review duties:

    • Prepare or ensure preparation of a summary of records that meets approved medical staff criteria.
    • Maintains separate confidential peer review files

    Job Duties:

    • Respond to requests in a helpful, cooperative manner.
    • Able to set priorities and cope with interruptions and adjust to changes in schedule
    • Preserves the confidentiality of all Protected Health Information observed.
    • Follows district wide compliance policy, including applicable state and federal laws, and HIPAA
    • Maintain a positive working rapport with physicians, patients, co-workers, and visitors.
    • Ability to schedule time and utilize resources effectively and efficiently
    • Perform job duties in an independent manner with little direct supervision
    • Adhere to Power County Hospital District policies and procedures
    • Perform other job duties as assigned by Chief Financial Officer.
    • Regularly attends meetings within the facility.
    • Proactively looking for ways to further education.

    Qualifications

    • Associate degree in Health Information Management or related degree required; Bachelor’s degree preferred
    • RHIT certified
    • Two years’ relevant experience required
    • Demonstrated ability to lead a team
    • Able to read, write and verbally communicate in English
    • Experience with Microsoft Suite of products; able to adapt to new technology.
    • Excellent communication skills with the ability to communicate with a wide range of audiences
    • Good comprehension skills: able to understand written instructions and interpret authoritative guidance.
  • 7 Days Ago

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Center supervisor
  • Biolife Plasma Services
  • Hayden, ID FULL_TIME
  • Job Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role : Every day, the donors you meet will motivate you. The high-quality plasma you collect will ...
  • 16 Days Ago

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Center supervisor
  • Takeda
  • Hayden, ID FULL_TIME
  • Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role : Every day, the donors you meet will motivate you. The high-quality plasma you collect will beco...
  • 16 Days Ago

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Health Information Management Clerk - Blackfoot Medical Center
  • MOUNTAIN VIEW HOSPITAL LLC
  • Blackfoot, ID OTHER
  • Job Details Level: Experienced Job Location: Blackfoot Medical Center - Blackfoot, ID Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Shift: Day Job Category: Admin...
  • 9 Days Ago

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Customer Care Center Lead
  • Franklin Energy
  • Boise, ID FULL_TIME
  • POSITION SUMMARY We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municip...
  • 9 Days Ago

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Customer call center
  • Norco, Inc
  • Meridian, ID FULL_TIME
  • Job Description Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to jo...
  • 16 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,318 to $95,667