Customer Information Center Supervisor jobs in Myrtle Beach, SC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Information Center Associate (Seasonal)
  • LAKEWOOD CAMPING RESORT INC.
  • Myrtle, SC FULL_TIME,OTHER,TEMPORARY,PART_TIME
  • Qualifications for all positions include the ability to work as a team member within this department AND all other departments, reliable transportation, valid driver’s license with good record, working outdoors in all kinds of weather conditions, walking, sitting, or standing for extended periods of time, including pushing, pulling, climbing, bending, or lifting up to 50 pounds. Some positions may require lifting more than 50 pounds. While an individual may be assigned to this particular role, situations may arise which would REQUIRE assistance in other areas or departments.

    A general knowledge of the Grand Strand is needed for this position.

    Expectations:

    · Ability to follow written and oral instructions in a professional and timely manner

    · Perform general duties as assigned by supervisor and/or manager.

    · Must have a positive attitude, excellent customer service skills and have the ability to maintain confidentiality of Company business

    · Able to work weekends, holidays or overtime as deemed necessary by supervisor.

    Duties & Responsibilities:

    · Knowledge of our resort and the Grand Strand to help guests during their stay

    · Ticket sales

    · Equipment rental

    · Event preparation

    · Moving tables and chairs as deemed necessary for certain events

    · Cleaning

    · Crafts

    · Games

    · Answer guests questions and concerns in a professional and friendly manner

    · May be asked to perform other duties in other departments as assigned by supervisor or manager

    Job Types: Full-time, Part-time, Seasonal

    Pay: $13.00 per hour

    Experience level:

    • 1 year

    Shift:

    • Day shift
    • Evening shift
    • Morning shift

    Weekly day range:

    • Every weekend
    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person

    Ability to Relocate:

    • Myrtle Beach, SC 29575: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Imaging Center Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Imaging Center Supervisor (ICS) will assist in the administrative and oversight of all technologists and support staff at the Imaging Center (IC). Qualifications: Education: High...
  • 8 Days Ago

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Medical Coding and Medical Auditing Jobs at Health Information Associates
  • Health Information Associates
  • Pawleys Island, SC FULL_TIME
  • Now hiring for medical coders and medical coding auditors. Available jobs include Inpatient, Coding Specialist, Outpatient Coding Specialist, Provider Coding Specialist, Provider Consultant and Review...
  • 2 Months Ago

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Coding Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Coding Supervisor (CS) will assist the Director with projects related to on-going coding and billing compliance. The CS will review unbilled accounts, perform coding and billing ...
  • 3 Days Ago

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Authorization Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: Responsible for planning, organizing, and supervising the daily operations of the Authorization Department. The Authorization Supervisor is responsible for the accurate and timely pr...
  • 18 Days Ago

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IS Operations Supervisor
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The IS Operations Supervisor will oversee the day-to-day operations of the CMC Help Desk Analysts and ensure that end users are receiving the appropriate assistance; This includes th...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Myrtle Beach, SC area

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Call Center Reservations Agent
  • Sea Mist Oceanfront Resort
  • Myrtle Beach, SC
  • Job Purpose: Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all tele...
  • 3/19/2024 12:00:00 AM

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Sales Representative
  • SPECTRUM
  • Myrtle Beach, SC
  • Average Target Compensation of $105,000 + Uncapped Incentives JOB SUMMARY Connect people and communities by offering bes...
  • 3/19/2024 12:00:00 AM

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Entry Level Sales
  • SPECTRUM
  • Myrtle Beach, SC
  • Average Target Compensation of $105,000 + Uncapped Incentives JOB SUMMARY Connect people and communities by offering bes...
  • 3/19/2024 12:00:00 AM

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Territory Sales
  • SPECTRUM
  • Myrtle Beach, SC
  • Average Target Compensation of $105,000 + Uncapped Incentives JOB SUMMARY Connect people and communities by offering bes...
  • 3/19/2024 12:00:00 AM

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Residential Sales Representative
  • SPECTRUM
  • Myrtle Beach, SC
  • Average Target Compensation of $105,000 + Uncapped Incentives JOB SUMMARY Connect people and communities by offering bes...
  • 3/19/2024 12:00:00 AM

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CNA - Myrtle Beach, SC
  • KARE
  • Myrtle Beach, SC
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/16/2024 12:00:00 AM

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Front Desk Supervisor
  • Westgate Resorts
  • Myrtle Beach, SC
  • Company Description Starting pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it....
  • 3/16/2024 12:00:00 AM

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Front Desk Agent
  • Monterey Bay Suites
  • Myrtle Beach, SC
  • Overview: Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsib...
  • 3/16/2024 12:00:00 AM

Myrtle Beach is a coastal city on the East Coast of the United States in Horry County, South Carolina. It is in the center of a large and continuous 60-mile (97 km) stretch of beach known as "The Grand Strand" in northeastern South Carolina. Ranked as the second fastest-growing metropolitan area in the country (per 2018 census estimates), Myrtle Beach is one of the major centers of tourism in South Carolina and the United States because of the city's warm subtropical climate and extensive beaches, attracting an estimated 14 million visitors each year. As of the 2010 census, the population of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,537 to $93,173
Myrtle Beach, South Carolina area prices
were up 1.5% from a year ago