Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
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Join us on our journey for a better tomorrow.
Your Role
The Customer Service Representative is a key member of the Supply Chain Team reporting directly to the Customer Service Manager. You will work with a team of 4 other Customer Service Professionals at our South Charlotte location (About 3-4 miles from Carowinds) This is a Hybrid position #LI-Hybrid Working 3 days a week in office and 2 days from home.
Be an important customer contact to provide information about the availability and delivery of orders to customers in various time zones
Manage customer inquiries timely and efficiently
Work cross functionally with all departments to investigate and support customer requests
Provide manual order entry support for non-EDI customer centers
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
To succeed, you will need
Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!
2 years in customer service
Experience working in SAP
Experience in inventory control, distribution, supply chain, or logistics
You are fluent in English, as this is our internal language.
Customer focused (both internal and external)
Ability to establish positive relationships with team members and customers
Associates degree in business, supply chain, or related field (or equivalent work experience)
In return, we offer you
Health insurance/ Dental insurance/ Vision insurance
Excellent paid time off (4 weeks!)
Life & Disability insurance
We believe in and foster a learning culture where global mobility is an important enabler for growth.
Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
You will experience a on-boarding program, including guidance by a personal buddy.
Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.
Atlas Copco is an Equal Opportunity Employer and does not discriminate in hiring or employment against any individual on the basis of race, religion, color, creed, gender, gender identity or expression, national origin, ancestry, age, marital status, citizenship, physical or mental disability, veteran status, sexual orientation, or status within any other group that is protected by anti-discrimination laws.
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call (973)397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
City
Charlotte
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.