Customer Information Center Supervisor jobs in North Carolina

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Customer Service Representative
    Functional area: Customer Service
    Country: United States
    City: Charlotte
    Company name: Atlas Copco Compressors LLC
    Date of posting: Jan 29, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    The Customer Service Representative is a key member of the Supply Chain Team reporting directly to the Customer Service Manager. You will work with a team of 4 other Customer Service Professionals at our South Charlotte location (About 3-4 miles from Carowinds) This is a Hybrid position #LI-Hybrid Working 3 days a week in office and 2 days from home.

    • Be an important customer contact to provide information about the availability and delivery of orders to customers in various time zones

    • Manage customer inquiries timely and efficiently

    • Work cross functionally with all departments to investigate and support customer requests

    • Provide manual order entry support for non-EDI customer centers

    • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.


    To succeed, you will need

    Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

    • 2 years in customer service

    • Experience working in SAP

    • Experience in inventory control, distribution, supply chain, or logistics

    • You are fluent in English, as this is our internal language.

    • Customer focused (both internal and external)

    • Ability to establish positive relationships with team members and customers

    • Associates degree in business, supply chain, or related field (or equivalent work experience)


    In return, we offer you

    • Health insurance/ Dental insurance/ Vision insurance

    • Excellent paid time off (4 weeks!)

    • Life & Disability insurance

    • We believe in and foster a learning culture where global mobility is an important enabler for growth.

    • Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.

    • You will experience a on-boarding program, including guidance by a personal buddy.

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

    • Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

    Atlas Copco is an Equal Opportunity Employer and does not discriminate in hiring or employment against any individual on the basis of race, religion, color, creed, gender, gender identity or expression, national origin, ancestry, age, marital status, citizenship, physical or mental disability, veteran status, sexual orientation, or status within any other group that is protected by anti-discrimination laws.

    Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call (973)397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

    City
    Charlotte

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 21 Days Ago

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Business Development Manager, High Pressure Gases - Remote
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Business Development Manager, High Pressure Gases - Remote Functional area: Business Development Country: United States City: Rock Hill, SC , Charlotte, NC , Houston, TX Company name: Atlas Copco Comp...
  • Just Posted

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Business Process Expert
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Business Process Expert Functional area: Purchasing Country: United States City: Charlotte Company name: Atlas Copco Compressors LLC Date of posting: Mar 25, 2024 Our solutions are a key part of most ...
  • 1 Day Ago

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Inventory Planner
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Inventory Planner Functional area: Supply Chain/Logistics Country: United States City: Charlotte Company name: Atlas Copco Compressors LLC Date of posting: Mar 25, 2024 Our solutions are a key part of...
  • 1 Day Ago

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Service Technician, Compressor Technique - Charlotte, NC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Service Technician, Compressor Technique - Charlotte, NC Functional area: Service Country: United States City: Charlotte, NC Company name: Atlas Copco Compressors LLC Date of posting: Feb 28, 2024 Pas...
  • 10 Days Ago

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Sales Support Intern - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC INTERN
  • Sales Support Intern - Rock Hill, SC Functional area: Sales Country: United States City: Charlotte, NC , Rock Hill, SC Company name: Atlas Copco Compressors LLC Date of posting: Feb 23, 2024 Our solut...
  • 12 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,639 to $98,917