Customer Information Center Supervisor jobs in Rock Hill, SC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Technical Support Representative, Compressor Technique - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Technical Support Representative, Compressor Technique - Rock Hill, SC
    Functional area: Service
    Country: United States
    City: Rock Hill, SC
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 16, 2024

    Passionate people create exceptional things

    Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

    Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

    Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

    Join us on our journey for a better tomorrow.

    Your Role

    Mission:


    In order to strengthen the technical support team. We are looking for a Technical Support representative to assist technicians with troubleshooting and repair of air compressors and ancillary equipment. You will report to the Technical Support Manager TSC and work very closely with Service and Marketing people in the US customer centers.
    Roles and Responsibilities:

    • Technical Support
    • Offer professional and timely service support to the Customer Centers, field service engineers, and dealers about all questions related to air compressors and related equipment.
    • Deliver Daily assistance to the end-user when and where it is necessary.
    • Continuously improve the product quality by a proactive failure reporting follow-up. This includes analyzing warranty reports and being the driving force.
    • Provide accurate and up-to-date service information covering all aspects of a compressed air installation. Provide technical training to customer centers and dealers on refrigerated air dryers in conjunction with the competence development group.
    • Effectively diagnose faults on customer equipment.
    • Specifically concentrating on refrigeration circuits and controls.
    • Understand and support Atlas Copco's quality air products.
    • Troubleshoot and repair Compressor and Dryer controls.
    • Train customers and Atlas Copco personnel as required, in the general operations of their machines
    • Maintain test instruments, to ensure they remain in good condition


    Warranty Claims and Part Returns

    • Review and process warranty claims for industrial and oil-free products.
    • Review and process material that is returned (service initiated or element exchanges), as needed.
    • Prepare and distribute inspection reports and other notifications for field release based on this review and analysis.
    • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
    • Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
    • Take whatever action is appropriate and required to get the job done and establish and maintain communications with all people/employees considered necessary to get the job done.
    • Perform other duties as assigned.


    To succeed, you will need

    Skills and Experience:
    * At least 3-5 years of working experience in a technical environment.
    * PC literate and used to dealing with various software solutions.
    * Sound knowledge of electrical/electronic controls.
    * Good general Controller and Converter knowledge is a must.
    * General compressor knowledge and knowledge of the Industrial Air Products are advantages.
    * Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
    * Must be proficient in the use of Microsoft Office, including Word and Excel.

    Education:
    Minimum of a 4-year technical and/or mechanical engineering degree, or equivalent experience

    Location
    Rock Hill, SC


    In return, we offer you

    Start a journey of endless opportunities
    At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future. We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey, and you are empowered to act.
    We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.

    What you can expect from us?

    • Choose your career with us!
    • Drive your Career, Explore Opportunities, Realize your Passion . . .
    • Attractive benefits Include:
    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental Insurance/ Vision insurance
    • Competitive Paid time off
    • Life & Disability insurance
    • Salary Range: $65,000 - $91,000, Based on knowledge skills, and experience.

    • Additional technical training is provided for the most qualified candidate.

    City
    Rock Hill, SC

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 20 Days Ago

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Service Contract Administrator - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Service Contract Administrator - Rock Hill, SC Functional area: Other Country: United States City: Rock Hill, SC Company name: Atlas Copco Compressors LLC Date of posting: Feb 10, 2024 Our solutions a...
  • 21 Days Ago

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Academy Training Manager - Compressor Technique - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Academy Training Manager - Compressor Technique - Rock Hill, SC Functional area: Customer Service Country: United States City: Rock Hill Company name: Atlas Copco Compressors LLC Date of posting: Mar ...
  • 15 Days Ago

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Corporate Service Specialist, Compressor Technique- USA (South and East regions)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Corporate Service Specialist, Compressor Technique- USA (South and East regions) Functional area: Service Country: United States City: Multiple Company name: Atlas Copco Compressors LLC Date of postin...
  • 1 Month Ago

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Business Development Manager, Green Applications - Remote
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Business Development Manager, Green Applications - Remote Functional area: Business Development Country: United States City: Rock Hill, SC Company name: Atlas Copco Compressors LLC Date of posting: Ja...
  • 1 Month Ago

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Distribution Center Warehouse Supervisor
  • Ross Stores
  • Rock Hill, SC FULL_TIME
  • Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differe...
  • 22 Days Ago

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0 Customer Information Center Supervisor jobs found in Rock Hill, SC area

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CNA - Rock Hill, SC
  • KARE
  • Rock Hill, SC
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/29/2024 12:00:00 AM

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Space Dye Operator
  • Mannington Mills
  • Mc Adenville, NC
  • Job Description Belmont Operator 1 SD Reports to: Area Supervision Position Summary Operate Belmont print line safely an...
  • 3/28/2024 12:00:00 AM

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Part Time Assistant Manager
  • rue21 Inc.
  • Rock Hill, SC
  • **Part Time Assistant Manager** * 2301 Dave Lyle Blvd (Suite 173), Rock Hill, SC, United States * Part-time * Department...
  • 3/28/2024 12:00:00 AM

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Truck Loader
  • Russell Tobin
  • Matthews, NC
  • Job Description Job Description Job Title: Truck Loader– Truck Loading Department Job Summary: The Truck Loader is respo...
  • 3/28/2024 12:00:00 AM

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Delivery Driver CLT
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products on assigned route to Tryon custom...
  • 3/26/2024 12:00:00 AM

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Delivery Driver/Merchandiser BOONE
  • Tryon Distributing Co
  • Charlotte, NC
  • Experience 1 year Location Charlotte Job Description To deliver beer and wine products and perform merchandising duties ...
  • 3/26/2024 12:00:00 AM

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Overhead Crane Operator - Truck Loader
  • PrideStaff - Charlotte
  • Matthews, NC
  • Job Description Job Description PrideStaff is seeking a hardworking and reliable Overhead Crane Operator for a Steel Loa...
  • 3/26/2024 12:00:00 AM

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Pharmacy Floor Technician
  • Synchrony Health Services
  • Charlotte, NC
  • Overview: Careers close to home and your heart Since our founding in 1997, weve been making long-term care better for ou...
  • 3/26/2024 12:00:00 AM

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,427 to $101,421
Rock Hill, South Carolina area prices
were up 1.5% from a year ago