Customer Information Center Supervisor jobs in Virginia

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Production Supervisor - Martinsville, VA
  • Signode -Production Supervisor
  • Martinsville, VA FULL_TIME
  • Production Supervisor - Martinsville, VA

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $65,000-$75,000

    SUMMARY

    Responsible for the operational plan, performance, and improvement of the manufacturing facility.  Responsible for managing, training, compliance, and accident/injury prevention programs.  Develop, lead and coach hourly team members to achieve high performance in the areas of safety, quality, delivery, and cost.

    ESSENTIAL FUNCTIONS

    Essential Functions:

    • Adherence to zero tolerance policy for safety and quality
    • Monitor direct report’s performance and the performance of their teams.   Coach, direct, and train employees to maximize results and improve the plant culture
    • Promote safety culture through safety toolbox talks, safety committee participation, & positive reinforcement programs
    • Follow prescribed standard work with utilization of Gemba walks while maintaining a strong floor presence
    • Monitor production output, part quality and scrap in each production area on an hourly basis to make sure operators are meeting requirements.
    • Provide performance feedback to operators on a set schedule to ensure operators are engaged.
    • Conduct communication meetings and complete required daily shift reports
    • Develop training plans for assigned production team
    • Assist with trouble shooting machine problems, component issues, material handling, and other issues that develop during assigned shift to maintain productivity and overall quality
    • Perform disciplinary actions as needed to maintain adherence to company policies such as attendance and productivity
    • Work with maintenance and engineering to communicate problems that need to be addressed and assigning priorities
    • Fill in for other supervisors as needed by working extra hours as assigned
    • Communicate and work effectively with other supervisors, managers and other company personnel to meet company objectives

    POSITION QUALIFICATIONS

    Education: 

    • High School Diploma with prior leadership experience preferred

    Experience / Abilities:

    • 5-7 years’ experience with supervision in a manufacturing environment
    • Strong Leadership Skills, Advanced leadership and coaching skills preferred
    • Strong mathematical skills and proficiency with Microsoft Office
    • Understanding of functionality and setup of equipment
    • Troubleshooting skills
    • Working knowledge of assembly and continuous operations
    • Demonstrates initiative to learn and be a self-starter that works well in a team setting across multiple departments
    • Maintains a positive attitude and provides attention to detail

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


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DEPUTY PROGRAM MANAGER
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 12 Days Ago

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SUPV IT CYBERSECURITY SPECIALIST (PLCYPLN/INFOSEC)
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 13 Days Ago

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PROGRAM ANALYST
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 18 Days Ago

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Customer Service Phone Agent - Tuesdays to Saturdays - Full Time
  • Optimum Information Services, Inc.
  • Newport, VA FULL_TIME
  • STAY BUSY. We are a busy INBOUND ONLY call center. No sales. LOW DRAMA. One of core principles is to strive to provide you with a low drama environment with regards to your co-workers. SET SCHEDULE. W...
  • 5 Days Ago

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IT CYBERSECURITY SPECIALIST (INFOSEC)
  • US Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • Duties Develops/maintains Center-wide cybersecurity policy and processes. Works with key stakeholders to confirm system documentation reflects the current security configuration of the system, in term...
  • 5 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$73,141 to $102,420