Customer Retention Manager jobs in New Hampshire

Description

Are you passionate about coffee, donuts, and creating a positive company culture? Look no further! The Salema Group operates a network of 28 Dunkin' locations and is seeking an enthusiastic individual to join our leadership team as an employee Recruiting and Retention Manager. At The Salema Group, we believe in our culture of SPARKing Growth through Support, Positivity, Appreciation, Resilience, and Kindness. If this resonates with you, read on!

Why Join Us? 

• SPARK Culture: Be part of a team that embodies our core values.

                 Supportive Positive Appreciative Resilient Kind

• Flexible Schedules: We understand life happens; we’ll work with you.
• Family Business: We may have a big name, but we are a family business that has been operating Dunkin’ locations on the Seacoast since 1979.
• Longevity: Our store managers and above store leadership have been with us for close to an average of 15 years! We believe that shows that our culture is something we live and not just talk about.

Benefits 

• Medical, Dental & Vision Insurance
• Paid Time Off
• Employee Discounts & most food and drink free during your work hours
• Disability & Life Insurance Options
• Tuition Assistance through SNHU online programs

Responsibilities:

Recruitment:

• Create, review, and distribute job postings and descriptions to job boards.
• Review candidates, interview, and hire qualified candidates.
• Collaborate with store managers to ensure staffing levels are met.

Retention:

• Review our current retention tools and build upon them to keep our team engaged.
• Conduct regular check-ins with employees in the restaurants to get feedback on their real-world work life.
• Help create new initiatives to increase retention and reduce turnover.

Qualifications:

• Experience: Previous experience in HR and/or recruitment preferred.
• People Skills: Excellent communication and interpersonal skills
• Organizational Skills: Ability to manage multiple tasks and priorities effectively.
• Positive Attitude: Bring your sunny disposition to work every day!
• Team Player: Collaborate effectively with colleagues.

Requirements

About Us:

The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. We work with our teams daily providing any and all support they need.

At our stores, our team members are the fuel that helps our communities run. Working for us is an opportunity for you to achieve success and career goals. Every single member of our management team started as a regular crew member and worked their way up. We are committed to making you feel important and part of a team. You will have the chance to work in a fun environment, making a competitive wage, while learning and developing skills to fuel your future.

Please note this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.