Customer Segment Manager jobs in the United States

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Manager, Customer Segment Strategy Insights to join our team.

With a remote-first work culture, the majority of the work will be done remotely. One week each month, there is a requirement to work 2-3 days onsite in our Batesville, IN location.

Your Role at Batesville:

As a Manager, Customer Segment Strategy Insights, you will be responsible for managing a team of analyst that directly support the Sales & Marketing business functions at Batesville. This position will establish processes for intake and prioritization of insights analysis that support the strategic objectives of the Marketing and Sales organizations. These analytical responsibilities include, but are not limited to, forecasting, budgeting, planning, report generation and result analysis, with effective interaction between the Marketing, Sales, Supply Chain, Finance, and other functional departments. The manager facilitates requirements from business strategy to cross-functional colleagues within the Business Intelligence team to ensure alignment.

How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• Competitive pay
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do:

• Leads a team of analysts that support the segment marketing teams. Provides career advice and empathic coaching to drive excellence within the Strategic Insights team. Collaborates across other strategic insights pods and business intelligence functions to develop and share best practices in developing a high-functioning team.
• Work with the Sales & Marketing Strategy owners to prioritize projects across team members ensuring a balanced workload that meets critical timelines. Establishes and implements processes for alignment within Sales & Marketing. Works cross functionally to lead the standardization of business intelligence tools that yields meaningful and actionable insights. Supports monthly reporting processes for company initiatives and tactics.
• Collaborates with team on analytical needs and requirements to generate strategic insights. Works with business leaders to identify relevant key performance metrics demonstrating growth and opportunities for ongoing review. Provides insight through analysis and effectively communicate and support via standardized format of visual charts and key facts/assumptions.
• Manages and facilitates projects on CRM / process-related initiatives and serve as a liaison between Sales, Marketing, IT, and BI teams in identifying and leveraging analytical support tools for the organization.
• Completes ad hoc analysis and special projects as assigned. These may include company and/or departmental initiatives.
• Other duties as required.

What You’ll Bring:

• Bachelor’s degree (B.A./B.S.) in a business or technology related field; or equivalent from a college or university; and 7 to 10 years related analytical experience and/or training; or equivalent combination of education and experience.
• 3 to 5 years leadership experience.
• Ability to travel 10% of the time.
• Proficiency in analyzing large datasets, identifying trends, patterns, and insights to support decision-making and business strategy.
• Knowledge of statistical methodology and tools to rigorously analyze data, provide recommendations, and derive actionable insights.
• Strong understanding of Sales & Marketing business functions to help drive relevant key performance indicators.
• Strong empathic leadership skills to help motivate while fostering a culture of excellence and collaboration.
• Strong critical thinking skills, and experience troubleshooting problems and proposing effective solutions to optimize Business Intelligence/Strategic Insights processes and systems.
• Experience with large data ecosystems in the cloud and/or on premises.
• Excellent interpersonal, communication, listening, and presentation skills.
• Intermediate Microsoft Excel (ex: pivot tables, complex formulas, modeling).
• Basic understanding of Microsoft Word, PowerPoint, and Outlook.

Nice to Haves:

• Development of insights using Business Intelligence and Analysis Software (PowerBI, Cognos, Tableau, Python, R).
• Data visualization and analysis expertise.
• Marketing automation and CRM Software (Oracle Eloqua, Oracle Sales Cloud, SalesForce.com).
• ERP Software (JDEdwards, SAP).

Physical Requirements:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.

#LI-BW1

#INDSGA

Join the Batesville family and today!

Who We Are:

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart:

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.