Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We're looking for a CUSTOMER SERVICE COORDINATOR in OVERLAND PARK, KS!
Be part of one of the most important Technology Solutions brand in the U.S!
$18 - $20 /hourly M-F Gas reimbursement
Responsibilities:
You'll be supporting the daily customer service operations at different sites per day for suplementing different customer service positions (Front Office, Clerk, Administrative assistant or receptionist). Assisting management with paperwork, shipping and receiving, copy, print, fax and ensuring field compliance with operational best practices. Will be driving personal vehicle (gas reimbursement provided)
FULL TIME
8 HOURS DAY SHIFT
Benefits: Mileage reimbursement.
Ricoh has one of the highest-paid time off (PTO) benefit plans! Apply and find out how much you could earn your first year on the Ricoh team.
A selection of medical insurance.
401K, HSA and FSA.
Tuition assistance programs.
GAS REIMBURSEMENT PROVIDED!
Requirements:
Apply now!
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Benefits:
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Work Location: In person