Customer Service Trainer jobs in Iowa
Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Trainer jobs
- American Customer Care
-
Dubuque, IA
FULL_TIME
-
Job Description :
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents.
As an inbound customer service representative, you will be reporting directly to your assigned Team Lead for the program.
Duties :
- Handle customer inquiries both telephonically and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system & update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Handle supervisor calls
- Assist the team leader in the day to day activities of the team
- Mentor new hires and help them acclimate to the call floor
- Step into the team leader role when the team leader is not available
Last updated : 2024-03-09
- 1 Month Ago
- American Customer Care
-
Dubuque, IA
FULL_TIME
- Job Description You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general...
- 26 Days Ago
- Hearst
-
Boone, IA
FULL_TIME
- ESSENTIAL FUNCTIONS Maintains confidentiality of CDS Global and its clients’ proprietary information. Maintains working knowledge of assigned department(s) and essential functions of production positi...
- 6 Days Ago
- Customer Engineering Services (CES) -cesservice
-
Des Moines, IA
FULL_TIME
- Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
- 11 Days Ago
- Customer Engineering Services (CES) -cesservice
-
Des Moines, IA
FULL_TIME
- Join Our Team Today! For a limited time we are offering a $1000 sign on bonus Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to fin...
- 10 Days Ago
- MH Equipment
-
Des Moines, IA
OTHER
- The primary function of the Corporate Service Trainer is to teach HYG and Allied products technical training classes to our technicians in IL, IA, NE, and SD. Job Responsibilities: Will primarily teac...
- 15 Days Ago
Customer Service Trainer jobs at Popular Companies
- PeopleShare
-
Princeton, NJ
- Thisentry level Customer Service opportunity is a great way for you start in a rapidly growing company! Job Details for ...
- 4/23/2024 12:00:00 AM
- OsteoStrong Arcadia | McCormick Ranch
-
Scottsdale, AZ
- Job Description Job Description Work for a state-of-the-art Biohacking company focused on strengthen bones and muscle ti...
- 4/22/2024 12:00:00 AM
- Sheltair Aviation
-
Fort Lauderdale, FL
- ** Base Customer Service Trainer** **Job Category****:** Operations **Requisition Number****:** BASEC001693 Showing 1 lo...
- 4/22/2024 12:00:00 AM
- FreedomCare LLC
-
New York, NY
- **Customer Service Trainer (Care Team)** at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is...
- 4/22/2024 12:00:00 AM
- GENESIS FITNESS AND WELLNESS
-
Kalamazoo, MI
- Job Description Job Description If you are a certified Personal Trainer and have a true interest in and passion for help...
- 4/21/2024 12:00:00 AM
- Empire Concepts Llc
-
Dallas, TX
- Job Description Job Description Looking for an opportunity to work somewhere that rewards your work and talents? Look no...
- 4/19/2024 12:00:00 AM
- TOTALPACK INC
-
Doral, FL
- Job Description Job Description Serves customers by providing product and service information and resolving product and ...
- 4/19/2024 12:00:00 AM
- WellStreet
-
- **Clinical Service Representative Trainer** **Metro Atlanta, GA - Full Time** Piedmont Urgent Care has a great opportuni...
- 4/19/2024 12:00:00 AM