Customer Service Trainer jobs in Illinois

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Specialist (Hybrid)
  • Customer Service Manager
  • Des Plaines, IL FULL_TIME
  • Job Description

    Job Description

    Customer Service Specialist (Hybrid) Des Plaines, IL

    $50,000 - $60,000 / Annually Bonus Profit Sharing 401k Top Tier Health Benefits Flexible Hybrid Work Model

    We are hiring a talented and driven Customer Service Specialist ! This is a hybrid position three days in the office, two days’ work from home.

    As a successful Customer Service Specialist , you must be proactive in addressing client’s needs through excellent communication and negotiations skills.

    Here we set out to introduce the most captivating, luxury furniture that elevates the human experience and transcends the perceived limitations of space, performance, and intelligence.

    Furniture that is intuitive, liberating, and designed for the future of mobility.

    We plan to lead in this new era of luxury electric furniture by returning to the fundamentals of great design where every decision we make is in service to the individual and environment.

    Because when you are no longer bound by convention, you are free to define your own experience.

    Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact.

    If you are driven to create a better, more sustainable future, then this is the right place for you.

    Customer Service Specialist Job Duties :

    • Act as an interface between suppliers and other relevant departments on purchasing processes and new projects and activities
    • Negotiate terms with suppliers such as price, quality of goods, deadlines, expectations, etc.
    • Place purchase orders with vendors
    • Confirm and verify order information, pricing, product descriptions, item numbers and freight terms
    • Document all customer engagement in ERP system
    • Utilize Microsoft Excel heavily to run reports (VLOOKUPS)
    • Coordinate with Shipping Department on all freight quotes, import / export documentation and customs compliance
    • Stay up to date on industry trends and new products
    • Monitor order expenses
    • Monitor market trends, competitor strategies and market suppliers
    • Compile data relating to supplier performance to enable evaluation
    • Contact suppliers to resolve price, quality, delivery, or invoice issues
    • Recommend new processes or systems for improvement; implement new ideas and strategies

    Customer Service Specialist Requirements :

    • Associates / bachelor ’s degree preferred, not required
    • Minimum of one year experience working in a customer service / vendor / order management role
    • Experience working in a ERP system preferred
    • Strong Microsoft Excel skills
    • Exceptional interpersonal skills and rapport building
    • 2 days ago
  • 1 Month Ago

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Customer Experience Champion
  • Customer Service Manager
  • Bensenville, IL FULL_TIME
  • Job Description Job Description Customer Experience Champion - Bensenville, IL $60,000-$69,000 This role includes a full benefits package, including medical, dental, life and vision coverage, 401K mat...
  • 1 Month Ago

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Customer Service Representative I - Full Time
  • Dohrn Transfer -Customer Service Representative I
  • Rock Island, IL FULL_TIME
  • Customer Service Representative I - Full Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throu...
  • Just Posted

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Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • Full-Time Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened...
  • 2 Days Ago

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Outbound Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • The primary functions of the Outbound Customer Service Representative are to convert outbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and ...
  • 2 Days Ago

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Service Technician, Compressor Technique - Chicago, IL (North)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Chicago, IL FULL_TIME
  • Service Technician, Compressor Technique - Chicago, IL (North) Functional area: Service Country: United States City: Chicago, IL Company name: Atlas Copco Compressors LLC Date of posting: Dec 28, 2023...
  • 1 Day Ago

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Base Customer Service Trainer
  • Sheltair Aviation
  • Fort Lauderdale, FL
  • ** Base Customer Service Trainer** **Job Category****:** Operations **Requisition Number****:** BASEC001693 Showing 1 lo...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer (Care Team)
  • FreedomCare LLC
  • New York, NY
  • **Customer Service Trainer (Care Team)** at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is...
  • 3/28/2024 12:00:00 AM

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Wellness Center - Session Coach * urgent hire
  • OsteoStrong Arcadia | McCormick Ranch
  • Scottsdale, AZ
  • Job Description Job Description Work for a state-of-the-art Biohacking company focused on strengthen bones and muscle ti...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer
  • Spirit Airlines
  • Dallas, TX
  • Overview: At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We...
  • 3/27/2024 12:00:00 AM

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Personal Trainer
  • GENESIS FITNESS AND WELLNESS
  • Kalamazoo, MI
  • Job Description Job Description If you are a certified Personal Trainer and have a true interest in and passion for help...
  • 3/27/2024 12:00:00 AM

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Multiple Jobs - Office Job - Weekends & Holidays Off
  • Customer Management Systems
  • Deltona, FL
  • Job Description Job Description We are looking to hire Customer Service Representatives, Trainers, Receptionist, Lead Ge...
  • 3/26/2024 12:00:00 AM

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Troy, MI
  • OBJECTIVE: Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing com...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • TOTALPACK INC
  • Doral, FL
  • Job Description Job Description Serves customers by providing product and service information and resolving product and ...
  • 3/25/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$51,409 to $71,374

Customer Service Trainer in Milwaukee, WI
You might start by reviewing the ATD Competency Model, which outlines the various knowledge and skills a trainer might know about.
January 14, 2020
Customer Service Trainer in Shreveport, LA
Design quality score card programs and maintain feedback mechanism for all field services.
February 02, 2020
Customer Service Trainer in Jacksonville, FL
Average Customer Service Trainer Salary Across the U.S.
November 29, 2019