Customer Service Trainer jobs in New Mexico

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Medical Management Trainer
  • Health Care Service Corporation
  • Albuquerque, NM FULL_TIME
  • At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

    Come join us and be part of a purpose driven company who is invested in your future!

    Job Summary

    This position is responsible for development and delivery of initial and ongoing clinical, technical, and non-clinical training programs. The position ensures identification and integration of training best practices into the training curriculum and utilizes appropriate methods, techniques, and equipment in the process of conducting training.

    **This is a Hybrid position working 3 days in the office **

    • Development and delivery of initial and ongoing clinical, technical and non-clinical training programs including scheduling of training sessions and resources.
    • Identify and integrate training best practices into the training curriculum.
    • Utilize appropriate methods, techniques and equipment in the process of conducting training.
    • Identify, recommend, and collaborate with management to identify methods for improving training.
    • Practice within scope of clinical licensure as well as in accordance with NCQA/URAC accreditation standards.
    • Maintain clinical license.
    • Maintain knowledge of operations programs, processes and systems for training curriculum.

    Required Job Qualifications:

    • Licensed clinician with current, valid, unrestricted license (LVN, RN, LPC, LMSW, RD, etc)
    • 2 years of clinical experience
    • 1 year experience in a medical management program; such as utilization management, case management or disease management
    • 1 year training experience which may include mentoring/on-the-job training or new hire training presentations
    • Knowledge of Medical Management program policies, procedures, and operations
    • Knowledge of accreditation and regulatory standards, and relation to medical management operational guidelines
    • Verbal and written communication skills including interpersonal skills and presentation skills
    • PC experience to include proficiency in Microsoft Word, Excel, and PowerPoint
    • Analytical skills
    • Ability and willingness to travel, including overnight stays


    Preferred Job Qualifications:

    • Bachelor Degree in Nursing or Master Degree in Education
    • Certification in case management, training, project management or nationally recognized health care certification.

    Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

    HCSC Employment Statement:

    HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

     

  • 27 Days Ago

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Customer Service Representative
  • US Forest Service
  • Tijeras, NM FULL_TIME
  • Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to...
  • Just Posted

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Customer Service Representative Wanted
  • Ortega's Appliance Service
  • Albuquerque, NM FULL_TIME
  • Do you enjoy helping people? Are you looking for a stable, supportive environment to start your career? Then you could have what it takes to be an Ortega's Appliance Service Customer Service Represent...
  • 8 Days Ago

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IT Specialist (Customer Support)
  • US National Park Service
  • Jemez Springs, NM FULL_TIME
  • Duties Install and test software and computer hardware which includes personal computers, printers, servers, radio equipment, and other peripheral equipment. Troubleshoot systems and equipment errors ...
  • 11 Days Ago

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Customer Service - 143
  • Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage
  • Bernalillo, NM FULL_TIME
  • Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Loan Specialists to join our dynamic team! Our ideal candidate is a positive, coachable, and dependable ...
  • Just Posted

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Entry Level Traveling Customer Trainer
  • Reynolds and Reynolds
  • Albuquerque, NM FULL_TIME
  • Position description:The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to th...
  • 1 Month Ago

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$46,151 to $64,074

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You might start by reviewing the ATD Competency Model, which outlines the various knowledge and skills a trainer might know about.
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Average Customer Service Trainer Salary Across the U.S.
November 29, 2019