Data Entry Supervisor supervises the daily activities of operators of data entry devices who input records, lists or other data points into an electronic format. Responsible for directing and allocating work to staff, as well as monitoring and evaluating their work. Being a Data Entry Supervisor typically requires a high school diploma. Typically reports to a manager. The Data Entry Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Data Entry Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 minute weekly check-ins reviewed by their manager and quarterly 360-performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our website.
In this role, you will be responsible for typing prescriptions, answering incoming phone calls, completing Zendesk tickets, and delivering excellent customer service. You will be engaged with customers for both retention and sales support. You will be answering questions from patients and prescribers on what compounds we make, what alternative options we may have, or help them with transferring their prescriptions or processing refill requests. You will also be cross trained in the lab where you will learn to fill and prepare compounded prescriptions. This is a full time position.
Internal Title: Customer Care Specialist
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