Data Security Supervisor jobs in North Carolina

Data Security Supervisor supervises professionals in the development, implementation, and maintenance of standards and systems that will ensure secure information systems and data. Implements standards and audit procedures to identify and resolve security violations. Being a Data Security Supervisor conducts disaster recovery and cyberattack preparation and training. May require a bachelor's degree in area of specialty. Additionally, Data Security Supervisor typically reports to a manager or head of a unit/department. The Data Security Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Data Security Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Security Supervisor
  • Securitas Security Services
  • Charlotte, NC FULL_TIME
  • JOB SUMMARY:

     
    Responsible for effectively supervising Remote Guarding Officers (RGOs) in the Securitas Operations Center (SOC). As working supervisor, manage and develop the RGO as well as mentor and assist them with all aspects of their position. Proactively communicate project issues and challenges to management. Assure that the SOC is providing the best service to its internal customers and clients.

     
    ESSENTIAL FUNCTIONS:
    The  functions  listed  describe  the  business  purpose  of  this  job  or  position.   Specific  duties  or  tasks  may  vary  and  be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

     
    1.Provide  supervision  and  guidance  to RGOs. Coordinate  customer  service and  thoroughly  manage priority escort activities,  such  as  assigning  schedules  for continuous monitoring and  evenly  distributing  administrative  tasks  and projects. 2.Monitoring/Service Observation: Use quality monitoring system to compile and track performance at individual level.  Ensure that departmental standards regarding quality and productivity are maintained. Perform remote, concurrent, and side-by-side  call  monitoring  reviews. Report  trend  data  to  management  team. Communicate  customer  service performance    objectives.    Empower    individuals    to    meet    performance    expectations.    Monitor effectiveness, professionalism and efficiency of RGOs. Motivate RGOs to aggressively achieve quality and productivity goals.
    3.Coaching  and  Counseling: Assist  with  employee  development  through  support  and  reinforcement  of  departmental policies,  workflows  and  procedures. Establish  and  maintain  visibility  and  daily  contact  within  the SOC by  providing regular  feedback  and  coaching  sessions  with RGOs.  Assist  in  the  ongoing  training  and  development  of RGOs, coordinating  training  efforts  with training  administrator.  Mentor  new  hires  and  current  staff.  Assist  in  evaluating  and improving RGO phone skills.
    4.Address  complaints,  answer  questions  and  resolve  problems  regarding  all  aspects  of  the operation.  Ensure  the  timely communication and resolution of complaints/issues, concerning contact information or procedures. 
    5.Monitor attendance and coordinate work schedules to ensure that adequate staffing needs are appropriate to event and call volume.
    6.Develop  new  ideas  and  plans  to  improve  shift  functioning.  Work  with SOC management  to  identify  and  implement processes and service improvements.
    7.Evaluate  and  execute  appropriate  action  to  improve  or  recognize  employee  performance.  Administer  quarterly  and annual RGO performance reviews. Apply corrective action plans. Handle all disciplinary situations in conjunction with SOC Management in a timely manner, including pertinent supporting documentation.
    8.Seek out  updates  with clients and field  management to ensure  that the SOC database information and procedures are current, to proficiently respond to field operation requirements.
    9.Responsible for employee timesheet maintenance and payroll entry into Oracle HCM.
    10.Perform  customer  service  functions  including  call  handling  as  dictated  by  operational  needs. Assist  with  special projects and perform other duties as requested by management.

     
    MINIMUM QUALIFICATIONS AT ENTRY:
    1.Technical Skills: Must be familiar with Windows applications, Word, Excel, and Outlook. Ability to type a minimum of 40 words per minute on PC keyboard.
    2.Communication  Skills:  Possess  excellent  verbal  and  written  skills,  including  good  grammar  and  a  well-modulated, articulate speaking voice. Ability to listen attentively to others. Ability to effectively present information and respond to questions from management and customers.
    3.Management Skills: Capable of working independently, under minimal supervision and following directions. Ability to evaluate employees. Possess leadership qualities and assertiveness. Ability to accept responsibility and be hands-on in all facets of work. Ability to use sound good judgment to accomplish results.
    4.Customer Service Skills: Ability to maintain a strong and positive customer service orientation. Willingness to support the customer. Communicate direction in a positive and professional manner. 
    5.Analytical Skills: Ability to quickly discern issues, collect data, establish facts, and draw valid conclusions.
    6.Stress  Tolerance:  Ability  to  handle  multiple  tasks  simultaneously. Able  to  work  effectively  under  stressful  work conditions.  
    7.People Skills: Possess teamwork and positive attitude. Ability to motivate, coach, and work well with others to achieve common goals.  
    8.Organizational  Skills:  Ability  to  concentrate  and  prioritize.  Organize  effectively  and  follow-up  to  ensure  task completion. Possess time management skills.
    9.Flexibility:  Ability  to  work  shift  times  that  are  not  normal  business  hours  of  operation.  Ability  to  adapt  to  changing priorities. 

     
    EDUCATION/EXPERIENCE: High School  Diploma  or  GED  required,  with two  to  three years  of  customer service and supervisory experience. Some college preferred. Experience in the security or law enforcement industry a plus.

     
    POSITION SPECIFICATIONS:
    SOC operates  24  hours  per  day  7  days a  week  365  days  a  year.  Candidates  must  have  the  ability  to regularly work  shift times that are not normal business hours of operation.

     

    EOE/AA/Minority/Female/Veterans/Disability

  • 3 Days Ago

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Security Supervisor
  • Securitas Security Services USA, Inc.
  • Charlotte, NC FULL_TIME
  • Security Supervisor We help make your world a safer place Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries...
  • 1 Day Ago

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Site Security Supervisor
  • Weiser Security Services
  • Charlotte, NC FULL_TIME
  • This position is under the direct supervision of the Account Manager and Branch Manager. Join a winning team! Call or email for an interview Looking for Current License or able to be Licensed! Clean d...
  • 20 Days Ago

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Security Site Supervisor
  • DSI Security Services
  • Charlotte, NC FULL_TIME
  • Security Site Supervisor DSI is growing, again! We are hiring for a Security Site Supervisor in Charlotte, NC. Come join a diverse and inclusive team that believes in providing excellent customer serv...
  • 20 Days Ago

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Security Site Supervisor
  • Weiser Security Services
  • Salisbury, NC FULL_TIME
  • ```Duties```As a Site Supervisor, you will be responsible for overseeing the security operations at our facility. Your primary duties will include: - Supervising and managing a team of security person...
  • 22 Days Ago

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Security Site Supervisor - Full-Time - $24.10/hr. (Charlotte)
  • Sunstates Security
  • Mooresville, NC FULL_TIME
  • Overview Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service...
  • 5 Days Ago

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Security Supervisor
  • Great Escape
  • Queensbury, NY
  • What You Will Be Doing Responsible for the overall security of The Great Escape Resort to include outlying properties. R...
  • 4/18/2024 12:00:00 AM

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Security Supervisor
  • Securitas Inc.
  • Portsmouth, VA
  • Security Supervisor Wage: $19.00-20.00/ hour 1 year of security experience. Must have an ARMED DCJS license. Must have 1...
  • 4/18/2024 12:00:00 AM

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Security Supervisor
  • Securitas Inc.
  • Camby, IN
  • Security Supervisor Wage: $19.00-20.00/ hour 1 year of leadership experience Must be able to work 1st and 3rd shifts Dri...
  • 4/16/2024 12:00:00 AM

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Security Supervisor
  • Securitas Inc.
  • Indianapolis, IN
  • Security Supervisor Wage: $19.00-20.00/ hour 1 year of leadership experience Must be able to work 1st and 3rd shifts Dri...
  • 4/16/2024 12:00:00 AM

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Security Supervisor
  • Securitas Inc.
  • Plainfield, IN
  • Security Supervisor Wage: $19.00-20.00/ hour 1 year of leadership experience Must be able to work 1st and 3rd shifts Dri...
  • 4/16/2024 12:00:00 AM

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Security Supervisor
  • Securitas Inc.
  • Avon, IN
  • Security Supervisor Wage: $19.00-20.00/ hour 1 year of leadership experience Must be able to work 1st and 3rd shifts Dri...
  • 4/16/2024 12:00:00 AM

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Security Supervisor
  • Securitas Inc.
  • Whitestown, IN
  • Security Supervisor Wage: $19.00-20.00/ hour 1 year of leadership experience Must be able to work 1st and 3rd shifts Dri...
  • 4/16/2024 12:00:00 AM

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Security Guard Supervisor
  • MJC III Security
  • Baldwin, NY
  • Job Description Job Description MJC security is hiring supervisors at 95-10 218 street in Queens Village. The supervisor...
  • 4/15/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Data Security Supervisor jobs
$117,084 to $151,661

Data Security Supervisor in Erie, PA
Responsible for Information Security instructions, consultation and support to local management and associates.
December 29, 2019
Data Security Supervisor in Brockton, MA
Leading local team to ensure implementation, monitoring, and control of information and data governance according to Data Protection and Information security regulations.
February 12, 2020
Data Security Supervisor in Florence, SC
Analyzes security incidents to find the root cause, evaluate to avoid similar incidents and come up with adequate counter measures.
December 04, 2019