Disaster Recovery Manager jobs in New Hampshire

Recovery Case Manager 

Reports to Recovery Case Management Supervisor 

About our organization:

All employees of the Company treat our clients and coworkers with dignity and respect.  We work together as a team and provide a great service to our client and one another.   We are compassionate and have the highest level of integrity.  We take 100% responsibility for our jobs and give zero excuses.  We are innovators and strive for excellence.  It is your responsibility to make and keep Granite Recovery Centers great.

Overview:

The Recovery Case Manager (RCM) will  meet with their clients regularly on a one-on-one basis.  The RCM is the primary contact for a client's family, loved ones, and referral sources. They are responsible for the planning and implementation of client’s aftercare. RCM’s also serve to assist clients with their outside needs (e.g. court hearings, application for unemployment benefits, FMLA). 

Knowledge:

• High school diploma or GED required
• Extensive experience within Mental Health and Substance Use Disorder industry

Skills:

• Creation of an aftercare plan that realistically meets the needs of the client 
• Vetting of client visitors and phone calls

Abilities:

• Help hold clients accountable for their actions in the community and the completion of their work
• Facilitate and provide timely documentation 
• Monitor compliance on client contracts, phone policy, “buddy” relations.  Ensure that all pertinent information is notated on RSS office board at shift change
• Ability to work in a fast-paced, dynamic environment
• Ability to communicate effectively in written, electronic, and oral form
• Ability to make sound decisions and/or find alternative solutions 

Other Characteristics:

• Make weekly call to client’s family (more communication may be required). This communication will be logged in the EMR. Phone calls will address client progress, behavior, contracts, growth opportunities, programming, and aftercare. RCM must be prepared to discuss enabling, codependency, and/or Al-Anon. RCM is responsible for scheduling all calls and face-to-face meetings with family members and/or loved ones
• Family calls are to be within the first 24 hours of admission
• Referral calls are to be made within the first 24 hours of admission. Calls to referral sources are to be made weekly 
• Meet with clients at least once a week to monitor the treatment process
• Responsible for executing step downs and discharges
• Uploading/delegating current ROIs and aftercare plans into EMR
• RCMs are expected to attend the following meetings: Morning Meeting, RCM Meeting, Supervision, when necessary, Safety Squad and Quality Assurance 
• Client engagement is not limited individual case load 
• Introductions are to be made with new clients on caseload within 48 hours of admission; interaction must be logged in the EMR