Dispatcher, Sr. jobs in New Hampshire

Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • Heritage Home Service
  • Auburn, NH PART_TIME
  • Overview

    Join our team as a Trade Administrator for Heritage Home Service, you will have a dual role that involves coordinating and scheduling service requests from customers and handling trade-related administrative tasks. Your primary responsibility will be to ensure the smooth operation of service delivery by efficiently managing service requests, assigning technicians, and overseeing trade-related documentation and processes.

    Responsibilities include:

     

  • Customer Service:
    • Interact with customers via phone, email, or online platforms to understand their service requirements and provide appropriate assistance. 
    • Address customer inquiries, provide information, and resolve any service-related issues in a professional and courteous manner.

     

  • Scheduling and Dispatching: 
    • Receive service requests and determine the urgency and nature of each request. 
    • Schedule service appointments based on customer availability and technician availability. 
    • Assign appropriate technicians or service providers to each job, considering factors such as skillset, location, and workload.
    • Rescheduling calls when necessary to accommodate emergencies 

     

  • Routing and Logistics: 
    • Optimize the routing of technicians or service providers to minimize travel time and maximize efficiency. 
    • Coordinate with field personnel to ensure they have the necessary equipment, tools, and supplies to complete assigned tasks. 
    • Track the progress of ongoing jobs and communicate any delays or changes to customers and technicians.

     

  • Trade Administration: 
    • Manage trade-related administrative tasks, such as processing purchase orders, invoices, and payments. 
    • Maintain accurate records of trade transactions, including receipts, bills of lading, and customs documentation. 

  • Documentation and Data Management:
    • Maintain accurate and up-to-date records of customer interactions, service requests, trade transactions, and job assignments using computer systems or dispatch software. 
    • Generate reports on service activities, trade-related expenses, and inventory levels. Analyze data to identify trends, improve efficiency, and enhance customer satisfaction.

     

  • Communication and Coordination: 
    • Serve as a central point of contact for customers, technicians, suppliers, and other stakeholders.
    • Relay important information, instructions, and updates to the relevant parties in a clear and timely manner. 
    • Coordinate with other departments, such as customer support, sales, and billing, to ensure seamless service delivery and trade operations.
    • Be sure to communicate in a professional, courteous manner. 

     

  • Emergency Response:
    •  Handle emergency service requests promptly and effectively, prioritizing urgent situations and dispatching technicians accordingly. 
    • Follow established protocols and procedures for handling emergency situations, including notifying appropriate authorities when necessary.

     

    Requirements:

    • High school diploma or equivalent; additional certification or training in customer service or dispatching is a plus.
    • Proven experience in a customer service or dispatching role, preferably in a home services or similar industry.
    • Familiarity with trade-related administrative tasks such as purchase orders, invoices, and customs documentation.
    • Excellent communication skills, both verbal and written.
    • Strong organizational and multitasking abilities with the ability to work in a fast-paced environment.
    • Proficiency in using computer systems, dispatch software, and office productivity tools.
    • Knowledge of geographic areas and routes to optimize technician assignments.
    • Ability to remain calm and composed under pressure, especially during emergencies.
    • Attention to detail and a commitment to maintaining accurate records.
    • Perform all other duties as assigned.

     

    Physical Requirements:

    • Occasional lifting up to 25 pounds
    • Prolonged sitting in an office environment

     

    Work Requirements:

    • Flexibility in working hours, including evenings, weekends, and holiday rotation, to ensure appropriate coverage.

     

    Always Pursue Better:

    At Heritage, we believe in always striving for excellence. By continuously improving at all levels of our organization, we are committed to providing the best possible service to our customers, employees, partners, and society. Our approach includes:

    • Focusing on understanding and satisfying both internal and external customers
    • Regularly reviewing our methods to improve
    • Benchmarking our performance and using data to manage our business
    • Maintaining open communication
    • Promoting teamwork and recognizing improvement efforts
    • Developing a culture of continuous improvement for everyone

    Qualifications

    Qualifications:

    • Dispatch experience highly preferred
    • Ability to pass a background check
    • High school diploma (or GED)
    • Demonstrate passion for excellence with respect to treating and caring for customers
    • Strong decision-making abilities
    • Ability to identify customer needs and clearly articulate product and service offerings
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Meet all attendance and dependability requirements
    • Team player
    • Multitasking and time management skills with the ability to prioritize

    Core Competencies:

    • Strong verbal and written communication skills
    • Comfortable in navigating through multiple software systems and windows simultaneously
    • Ability to show empathy when responding to customer’s needs
    • Must be flexible with the ability to adapt to changes quickly and think conceptually

     

     

    Responsibilities

    Who/What Are We Looking For?

    • Coordinate the transportation movements of the technicians
    • Must keep track of the drivers’ schedules as they change throughout the day
    • Keep track of the technicians’ start and departure times
    • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
    • Requires interaction with drivers daily
    • Anticipate problems with routes and parts by making quick sound decisions
    • Respond to special requests from customers related to jobs performed by a technician
    • Order parts for special orders
    • Maintain techs’ vacation, sick and weekend schedules
    • Follow up on all pending/ recommended work
    • Forecast workload for 2-3 days out
    • Contact customers with parts pending and status of parts

     

  • 19 Days Ago

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Dispatcher
  • Newport Sand & Gravel Co.
  • Newport, NH FULL_TIME
  • What we’re looking for:We are looking for a candidate that has: At least 2 years of dispatching experience is REQUIREDReady-mix batching experience and experience operating a mixer truck is a plus5 ye...
  • 20 Days Ago

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Dispatcher
  • ROWELL'S SERVICES
  • Belmont, NH FULL_TIME
  • Thanks for your interest in Rowell’s Services, we are always looking for talented technicians to join our growing team. we will reach out to you if we think you are a good fit! Here We Grow Again! Are...
  • 21 Days Ago

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Dispatcher
  • COUNTY OF GRAFTON
  • North Haverhill, NH FULL_TIME
  • Full-Time, Varied Shifts Some Weekends and Holidays Under the general supervision of the Communications Supervisor, responsible for manning the Grafton County public safety communication center, inclu...
  • 24 Days Ago

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Dispatcher
  • Nextech
  • Salem, NH FULL_TIME
  • Overview Overview: We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us...
  • 25 Days Ago

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Dispatcher
  • Human Resources Team
  • Hudson, NH FULL_TIME
  • The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the de...
  • Just Posted

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Security Dispatch Operator - Afternoon Shifts
  • Benford Protection Group
  • Chicago, IL
  • Job Description Job Description We are looking for an experienced, reliable security Dispatch Operator to act as a commu...
  • 3/28/2024 12:00:00 AM

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Dispatch Operator - Security Company
  • Kimberlite Corporation
  • Fresno, CA
  • Job Description Job Description KIMBERLITE CORPORATION dba Sonitrol Security is looking for a Dispatch Operator to join ...
  • 3/27/2024 12:00:00 AM

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Fire Communications Officer I (Dispatcher) - SR-17
  • Hawaii County, HI
  • Hilo, HI
  • Salary : $50,388.00 Annually Location : Hilo, HI Job Type: Permanent & Temporary Positions Job Number: 2024-00013 Depart...
  • 3/27/2024 12:00:00 AM

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Operations Dispatch & Office Supervisor
  • Great Escape
  • Queensbury, NY
  • What You Will Be Doing Accurately monitoring and responding to radio traffic from the entire Operations Division. Dispat...
  • 3/27/2024 12:00:00 AM

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Dispatcher/Operator/Admin
  • Maleko Personnel
  • Litchfield Park, AZ
  • Job Description Job Description Maleko Personnel is now hriring a Dispatcher/Non-Emergency Driver for local Transportati...
  • 3/26/2024 12:00:00 AM

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Dispatcher/Operations Assistant
  • Tom's Marathon Movers
  • Los Angeles, CA
  • Job Description Job Description Day to Day operations in Sun Valley, CA Maintaining office and wharehouse safety. Schedu...
  • 3/24/2024 12:00:00 AM

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Police Communications Officer I (Dispatcher) - SR-17
  • Hawaii County, HI
  • Hilo, HI
  • Salary : $50,388.00 Annually Location : Hilo, HI Job Type: Permanent & Temporary Positions Job Number: 2023-00082 Depart...
  • 3/24/2024 12:00:00 AM

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Alarm Dispatch Operator / Customer Service
  • NATIONWIDE CENTRAL STATION
  • Freeport, NY
  • Job Description Job Description Job description Central Station Alarm Dispatcher / Customer Service Wanted! Long Island ...
  • 3/24/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher, Sr. jobs
$46,955 to $67,397