Documentation Manager manages the production of functional, configuration, and user interface documentation for computer software and hardware products. Develops and deploys standardized documentation methods and tools to efficiently produce high-quality content. Being a Documentation Manager establishes processes for effective document control. Plans and directs documentation projects and timelines. Additionally, Documentation Manager may act as final approver or editor for projects. Requires a bachelor's degree or equivalent. Typically reports to a director. The Documentation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Documentation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Workflow Documentation Manager
This contract position will be responsible for ensuring a strong internal documentation of work instructions and control environment throughout various functions within the Financial Planning and Analysis department. The position will work to foster standardization and consistency across business processes and internal controls.
Person Specifications
The ideal candidate is a critical thinker, organized with excellent analytical and problem-solving skills.
Roles and Responsibilities:
Own the design, implementation and documentation of various work instructions and process for critical functions within the FP&A organization including internal controls within a SOX environment.
Deliver adequate and timely action plans and monitor progress
Work collaboratively with business and process owners to create and implement work instructions for critical functions and processes including internal control assessments, with the goal of these functions could be taken over in the event of turnover or extended leave situations of key personnel.
Actively seek standardization and automation, apply and implement best practices for managing work instructions and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment and review procedures
Formulate policies and procedures to improve documentation, internal controls, compliance and efficiency
Develop and conduct adequate training and prepare related work instruction documentation information material, approach and methodology to business partners on a regular basis to build knowledge and understanding of processes and control.
Desired Skills and Experience:
7 years from a similar position in a multinational group or delivering similar services via Big 4 audit firm, CPA strongly preferred.
Work with internal teams to establish standard documentation templates, formats, and styles.
Proficient in writing and enhancing policies and procedures updating
Solid understanding and experience with internal control frameworks
Strong oral and written communication skills, including sound presentational skills
Excellent organizational and interpersonal skills, and ability to work as part of a multigeographic team.
Adaptable to working in a fast paced, ever-changing environment
Ability to work well independently as well as the ability to work well with stakeholders and communicate the benefits of tax initiatives
Flexibility in resolving issues and addressing changing priorities.