Documentation Specialist jobs in Tennessee

JOB TITLE:  Documentation Specialist

FLSA STATUS:  Salary exempt

DEPARTMENT:  Enterprise Services - Utilities

REPORTS TO: Director

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION:  Remote

TRAVEL:  No

SUMMARY OF POSITION:

The Documentation Specialist is responsible for developing, maintaining, and delivering consistent, accurate documentation for technical stakeholders to include IT Professionals, Development Operations Professionals, and Software Developers

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Collaborate with technical stakeholders to analyze system requirements and create plans for documentation needs within established timelines and priorities.
• Create and develop quality documentation for technical stakeholders using established templates and standards to produce conceptual, how-to, standard operating procedure, system overview (including diagrams), and API reference documentation for i3 Verticals products and Hosted Systems.
• Collaborate with others regarding documentation production plans and time frames to ensure timely delivery of documentation for zero re-work.
• Collaborate with team to produce conceptual, how-to and API reference documentation for i3 Vertical products.
• Establish and maintain document control systems to track documentation changes and updates in accordance with standards. 
• Coordinate documentation editing for accuracy, consistency, and compliance with established standards.
• Actively participate in team meetings and requirements reviews by offering ideas, suggestions, and/or feedback as needed.
• Assist Requirements and Test teams with ensuring accuracy of the requirements and testing the software.
• Participate in full performance test lifecycle, including writing step-by-step scripts, conditions and test documentation.
• Create documentation for Professional Services division as needed.
• Perform other projects as assigned by Product Development Team.

 MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

• Bachelor’s Degree in English, Computer Science or related field from a four-year college or university.
• Minimum of 3 years technical writing experience.
• Experience writing for IT Professionals, Development Operations Professionals or Developers.
• Experience using multiple documentation tools to write, format, manage, and publish high-quality content.
• Experience working with agile project management methodologies is a plus.

Salary Range:  $35,000 - $75,000 annually commensurate with experience