CINCINNATI MUSEUM CENTER
Specialist, Museum Engagement (PT, Seasonal)
Reports to: Director, Museum Engagement
Department: Museum Engagement
FLSA Status: PT SEASONAL, Non-Exempt /Hourly (September 2023 to January 2024)
Compensation: $15.00/hour
The statements below reflect the general details considered necessary to describe the major responsibilities of the identified position and are not to be construed as a detailed description of all the work requirements that may be inherent in the job.
Position Overview:
Cincinnati Museum Center’s Museum Engagement department is the front-facing team across the gallery spaces in the Cincinnati History Museum, Cincinnati Museum of Natural History and Science, the Children's Museum, and Featured Exhibitions. This team ensures guests have a safe, enriching, and educational experience through engaging with guests and running hands-on activities. Additionally, the specialist will work with teams across Cincinnati Museum Center to deliver a seamless, positive experience to our guests and Members.
This is a seasonal position running ONLY DURING THE PERIOD OF September 2023 to January 2024.
Responsibilities/Duties:
- Fulfill floor operations duties, including gallery interpretation and programming, coverage across multiple gallery spaces, ticket taking duties and opening/closing responsibilities.
- Represent Cincinnati Museum Center with credibility, curiosity, and a sense of radical welcome. Model and uphold the highest standards of customer service and inclusion, so that all Cincinnati Museum Center guests feel welcome and engaged.
- Partake in specialized training for delivery techniques and exhibit and program content.
- Maintain a safe environment for staff, volunteers, guests, and exhibits.
- Work collaboratively with other Cincinnati Museum Center team members, adult and youth volunteers, and interns to create a cohesive and comprehensive visitor experience for Cincinnati Museum Center guests.
- Scan tickets and check Memberships at each entry and provide information on exhibits, programs and events.
- Ensure safety of all guests by adhering to Cincinnati Museum Center’s procedures and by holding self, other staff and volunteers and guests to the safety standards.
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent is required.
- Previous experience in customer service, museums, non-traditional education settings, or early childhood education a plus.
- 1 years of experience teaching, performing, hospitality, customer service and/or large venue/attractions operations preferred; or a combination of related education and experience.
Knowledge, Skills, and Abilities:
- Self-motivated and proactive; curious and able to learn new information quickly.
Cincinnati Museum Center and the National Underground Railroad Freedom Center are proud to be Equal Opportunity Employers. We do not discriminate against any applicant or employee based upon race, religion, color, national origin, sex, gender (including pregnancy, childbirth, breast feeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, genetic information, military status, veteran status, or any other status or characteristic protected by law. Applications accepted at https://www.cincymuseum.org/jobs