Electronic Data Interchange Specialist jobs in New Mexico

Description

OVERALL JOB PURPOSE 

Provides service and resolution to members and Credit Union personnel regarding the Credit Union's electronic banking products and services. This includes online/mobile banking, Remote Deposit Capture (RDC), online account opening, bill pay, Person to Person (P2P), and support for all other digital products and services the Credit Union offers.

DUTIES AND RESPONSIBILITIES

• Answers questions, performs research, and provides timely information to internal customers and members regarding electronic and remote services.

• Assists customers and business members regarding online and mobile banking needs. Troubleshoots log in issues, password resets, RDC, Bill Pay, P2P questions, etc.

• Assists members in the account opening and application process. Perform follow up with members and internal customers as necessary.

• Acts as subject matter expert within all related applications and platforms (front-facing and back-end) such as: online/mobile banking, bill pay, Zelle, RDC, online account opening, etc.

• Participates and tests in various releases to support updates with remote and digital applications. User and expert of the Credit Union's electronic products to better assist the Credit Union's members as well as ensure application functionality is working appropriately.

• Researches and identifies various digital/electronic trends to provide recommendations on products and or services. Evaluates reports within various systems and provide analysis.

• Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.

• Understands and agrees to abide by the policies and procedures established by Sandia Area Federal Credit Union and federal and state legal and regulatory guidelines, including the Bank Secrecy Act (BSA} and the Office of Foreign Assets Control (OFAC}, as applicable to this position.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Requires excellent inter-personal communication skills

• Basic level of analytical ability where problems are complex (i.e., transaction, loan problems)

• High level of organizational skills

• Good written communication skills.

• Ability to set priorities.

• Must be able to lift up to 10 lbs.

• Bilingual abilities are a plus.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or GED

• Minimum two years financial institution experience required with progressive responsibilities in operations procedures.

• General knowledge of credit unions may be desirable.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.