Employee Communications Supervisor supervises employee communication policies and programs within an organization. Oversees the creation, distribution, and communication of pertinent company documents, materials, and handbooks. Being an Employee Communications Supervisor ensures communication programs follow established guidelines. May require a bachelor's degree. Additionally, Employee Communications Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
The purpose of this position is to supervise the execution of ADA accommodations and coordinate the workflow and quality improvement direction to accommodation coordinators in the completion of their day-to-day activities. This position is required to monitor levels of client service responsiveness, production and quality to ensure that group goals and Service Level Agreements are met by utilizing effective people management skills along with efficient, timely and accurate use of resources. Applies specialized knowledge and expertise in managing accommodation requests to ensure consistent application of Charter's policies and practices.
MAJOR DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work a flexible schedule
Ability to problem solve in a high volume production oriented environment
Proficient in Microsoft Office programs including Outlook, Excel and Word
High level of analytical and process skills, problem resolution skills
Clear and effective verbal and written communication skills
Ability to maintain confidentiality
Must have functional knowledge of PeopleSoft, version 9.1 preferred
In depth knowledge of FMLA, STD and all other leave processing
Prior experience supervising people and/or third party vendors
Project management experience preferred
Required Education
Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience
Required Related Work Experience and Number of Years
Proven Human Resources experience preferably in an HR Shared Services / operations center environment - 5
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
PHR certification or continuous improvement experience preferred.
Preferred Related Work Experience and Number of Years
Supervisory or leadership experience - 1
WORKING CONDITIONS
Office environment with minimal (0-15%) travel
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability