Employee Communications Supervisor jobs in North Carolina

Employee Communications Supervisor supervises employee communication policies and programs within an organization. Oversees the creation, distribution, and communication of pertinent company documents, materials, and handbooks. Being an Employee Communications Supervisor ensures communication programs follow established guidelines. May require a bachelor's degree. Additionally, Employee Communications Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Sup, Employee Svcs Center
  • Charter Communications
  • Charlotte, NC FULL_TIME
  • The purpose of this position is to supervise the execution of ADA accommodations and coordinate the workflow and quality improvement direction to accommodation coordinators in the completion of their day-to-day activities. This position is required to monitor levels of client service responsiveness, production and quality to ensure that group goals and Service Level Agreements are met by utilizing effective people management skills along with efficient, timely and accurate use of resources. Applies specialized knowledge and expertise in managing accommodation requests to ensure consistent application of Charter's policies and practices.


    MAJOR DUTIES AND RESPONSIBILITIES

    • Provide direct supervision and Tier 2 support to Accommodation Coordinators.
    • Oversee lower and mid-tier claims as well as escalated matters within those cases while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tool.
    • Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
    • Provide ongoing and back up support for assigned functional Human Resources work team and possesses HR knowledge so that they can cross train coordinators as needed.
    • Maintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concerns.
    • Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams
    • Examine medical information to determine if the employee meets the requirements under federal ADA, state, and/or Charter requirements for a qualifying condition.
    • Ensure metrics are in place to govern all areas of responsibility, conduct ongoing reporting of compliance performance, analyze reports on behalf of end user, identify issues and recommend changes based on those metrics.
    • Provide excellent customer responsiveness to all communications received from Human Resources, HR Center of Excellence (COE) staff and employees.
    • Establish good working relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and/or vendors to meet service level agreements and ensure compliance.
    • Ensure timely and accurate decisions on the disposition of pending accommodation requests by investigating discrepancies, following-up with employees, HR and/or legal to resolve pending matters.
    • Achieve and maintain expertise to navigate and accurately record information with several business systems/applications to ensure the highest level of data integrity and confidentiality, including HR data (PeopleSoft), leaves time tracking (Kronos), case management tracking (HR Helpdesk), query and reporting tools (PeopleSoft and Excel) and third party vendor systems support.
    • Provide first level performance feedback to accommodation coordinators and to management on an on-going basis.
    • Identify employee performance issues and work with the Employee Services Center Manager to design, implement and administer performance improvement plans if needed.
    • Assist with training or new hires and participate on interviews of new team members. Oversee scheduling needs for the team.
    • Ensure required documentation is updated and maintained.


    REQUIRED QUALIFICATIONS
    Required Skills/Abilities and Knowledge
    Ability to read, write, speak and understand English
    Ability to work a flexible schedule
    Ability to problem solve in a high volume production oriented environment
    Proficient in Microsoft Office programs including Outlook, Excel and Word
    High level of analytical and process skills, problem resolution skills
    Clear and effective verbal and written communication skills
    Ability to maintain confidentiality
    Must have functional knowledge of PeopleSoft, version 9.1 preferred
    In depth knowledge of FMLA, STD and all other leave processing
    Prior experience supervising people and/or third party vendors
    Project management experience preferred


    Required Education
    Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience

    Required Related Work Experience and Number of Years
    Proven Human Resources experience preferably in an HR Shared Services / operations center environment - 5

    PREFERRED QUALIFICATIONS
    Preferred Skills/Abilities and Knowledge

    Preferred Education
    PHR certification or continuous improvement experience preferred.

    Preferred Related Work Experience and Number of Years
    Supervisory or leadership experience - 1

    WORKING CONDITIONS
    Office environment with minimal (0-15%) travel

    PHYSICAL AND MENTAL REQUIREMENTS
    Physical Requirements


    EOE
    Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability


    HES400 2024-31005 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

     

  • 4 Days Ago

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Account Supervisor, Communications (Raleigh, hybrid)
  • G&S Business Communications
  • Raleigh, NC FULL_TIME
  • Account Supervisors are responsible for the day- to-day client operations including planning/strategy for omnichannel marketing campaigns, media relations, content development, client and team managem...
  • 13 Days Ago

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Supervisor
  • Cone Health Employee Health & Wellness
  • Reidsville, NC FULL_TIME
  • Overview Working independently, this position is accountable for all maintenance related to buildings in the Property Management portfolio. This includes, but is not limited to : scheduling, assigning...
  • 1 Day Ago

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Construction Supervisor
  • Machine Communications
  • Kings Mountain, NC FULL_TIME
  • Client Representative Activities: o Walkdown with Site Safety for Agreement o Walkdown with Area Owners for Agreement (LOTO Should be Discussed) o Collect Safe Work Plans form Contractors o Request Si...
  • 10 Days Ago

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Supervisor, Communications
  • UNC Health Careers
  • Goldsboro, NC FULL_TIME
  • Description Job Summary The Communications and Information Desk Supervisor coordinates and facilitates all communications within the hospital and supervises the operation of the Information Desk. Mini...
  • 18 Days Ago

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Manager, Employee Communications and Brand Journalism
  • Highline Warren
  • Charlotte, NC FULL_TIME
  • It is an exciting time to join Highline Warren! We are the leading national manufacturer and distributor of consumable and maintenance products for the automotive aftermarket. The company was formed t...
  • 15 Days Ago

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Communications Coordinator
  • Dewberry
  • Fairfax, VA
  • The communications coordinator works in conjunction with the corporate communications department to meet the communicati...
  • 3/28/2024 12:00:00 AM

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Communications Supervisor
  • Northwest CT Public Safety Communication Center
  • Waterbury, CT
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective opera...
  • 3/28/2024 12:00:00 AM

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Communications Coordinator
  • Right Corner Consulting Inc.
  • Dallas, TX
  • Right Corner Consulting is an independent Direct Sales & Marketing Firm in Texas immersed in the craft of marketing and ...
  • 3/27/2024 12:00:00 AM

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Communication Coordinator
  • Clear Touch Interactive Inc
  • Greenville, SC
  • Job Description Job Description Description: Title: Communication Coordinator Reports to: Marketing Manager Location/Ter...
  • 3/27/2024 12:00:00 AM

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Communications Coordinator
  • CAI
  • Fort Myers, FL
  • Communications Coordinator Req number: R2200 Employment type: Full time Worksite flexibility: Onsite Job Summary We are ...
  • 3/26/2024 12:00:00 AM

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Communications Coordinator
  • Burness
  • Bethesda, MD
  • Burness is seeking a motivated, organized and creative person to join us in working alongside nonprofits. The ideal cand...
  • 3/24/2024 12:00:00 AM

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Communications Coordinator
  • Jobility Talent Solutions (formerly Samiti Technology)
  • Communications Coordinator - HR (100% Remote) Hours/Shift/Days: Monday - Friday, 9 AM - 5:30 PM Eastern Time Expected le...
  • 3/24/2024 12:00:00 AM

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Communications Coordinator
  • CRH
  • Atlanta, GA
  • CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready...
  • 3/24/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Communications Supervisor jobs
$68,067 to $103,641

Employee Communications Supervisor in Rockford, IL
This position is also responsible for coordinating communications distribution.
January 31, 2020
Employee Communications Supervisor in Fayetteville, NC
This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.
December 12, 2019
Employee Communications Supervisor in Columbus, OH
Based on our compensation data, the estimated salary potential for Employee Communications Supervisor will increase 16 % over 5 years.
February 12, 2020