Employee Performance Specialist develops, implements, and administers programs that evaluate, measure, and improve employee performance. Conducts assessment activities to evaluate and identify the current and emerging skills, competencies, and behaviors required to achieve desired organizational results and prepare for future needs. Being a Employee Performance Specialist designs performance management strategies and processes that measure outcomes, identify areas for improvement, and align teams to organizational goals. Identifies the types of training and development and resources needed to achieve workforce performance improvements. Additionally, Employee Performance Specialist encourages a culture of objective setting and result measurement aligned to pay and rewards using tools, training, and communication. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Employee Performance Specialist work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Employee Performance Specialist typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Overview
Talent Pool - Adminsitartive & Clerical
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information.
The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this position is Monday - Friday, 6am - 2pm.
Primary Responsibilities :
Responsibilities
Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur.
Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
Ensure EMTALA compliant registration steps are taken for emergency department patients.
Provides information and / or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations.
Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Qualifications
EDUCATION : Required : High School diploma or equivalent.
Preferred : Associate Degree or Certification in Health Care Administration EXPERIENCE : Required : 1 year customer service experience in a healthcare or related setting required.
PREFERRED
Certification in Health Care Access (CHAA, CAA)
Last updated : 2024-03-03