Employee Services Manager jobs in Massachusetts

Conference Services Manager, Red Jacket Resorts

As Conference Services Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. In this role, you will serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

The responsibilities of the position include:

• Organize, plan and prioritize your duties by developing plans and goals.
• Responsible for creating and maintaining Room Blocks for all Sales groups at all Red Jacket Resort properties and be the backup manager for Social Room Blocks as needed.
• Responsible for creating Event Orders, Group Resumes and Post Convention Reports.
• Responsible for conducting Pre-Convention Meetings as needed and attending BEO Meetings as scheduled.
• Responsible for being an Auxiliary Sales Manager carrying a sales goal in the off season (defined as October 1 – April 30). Goals and Markets tbd
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

The requirement of the position include:

• Minimum 1 Year of Hospitality Experience, related experience at manager level a plus

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi)
• Excellent listening and problem solving skills
• Outstanding communication skills, written and verbal
• Detail oriented
• Ability to exceed expectations of guests and team members
• Negotiating skills

Located on the Yarmouth shores, Red Jacket Resorts is a collection of five classic resorts catering to families, couples, groups and weddings alike. The group consists of four properties with spectacular private beaches and one with a par 3 golf course. Our team of hospitality experts pride themselves in creating once-in-a-lifetime experiences for our guests.