Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Position: Executive Assistant / Office Administrator
Location: 4970 SW Griffith Dr, Beaverton, OR 97005
Schedule: Monday – Friday; 7:45am-4:45pm (w/ 1 hour lunch)
Pay: $24/hr
Benefits:
Who You Are:
The ideal candidate for this role has a growth mindset, a willingness to jump in and take initiative, and has a vibrant personality for relationship building. This supportive role is for the person who wants to grow professionally and be able to take control of their career. If you thrive in fast paced environments and are looking for an opportunity, here we are knocking!
Qualities we are looking for:
What You’ll Do:
This position is crucial to both the culture and the functions of the office. You will be working on multiple projects and tasks at a time – the ability to prioritize and remain organized is important.
This dynamic position will manage the daily office administration and assist in any-and-all items required – from spot cleaning carpets, to building out intricate spreadsheets, managing business licenses, event planning, and everything in between. The Office Administrator works directly with the President and receives direction on tasks, duties, and items to follow up on.
Overall, this role gains its value by finding cracks in the system and filling them. This individual will also help create and consistently find new ways to help other departments and assist them to keep functions smooth and efficient.
Duties may include but are not limited to:
About First Response Security:
First Response is a family-owned business founded right here in Oregon over 30 years ago. We take pride in serving our community, delivering true peace of mind by providing life-safety and security solutions to businesses and homeowners alike.
Our approach is unmatched and stands out against our competitors here in the Northwest: We're the only security company that can install electronic detection hardware, provide physical security, and own and operate our own security and dispatch monitoring center. Through our unique and all-encompassing business model, we have built a strong reputation, allowing us to become the LARGEST locally owned security companies in Oregon!
Our Values:
Want to learn more? Check out our website: www.fr-inc.com
The most important thing you should know about First Response is that we care about you. We know that the best way to take care of our customers is to first take care of our people. By joining our team, you’re joining a team of kind and compassionate change-makers.
Made it this far? Schedule a phone interview here (after submitting your resume): https://calendly.com/firstresponseinc/30min
iWatch Communications and First Response Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
Schedule:
License/Certification:
Work Location: In person
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