Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
SUMMARY
The Department of Natural Resources and Culture (DNRC) mission is to research, monitor, assess, manage, conserve, protect, enhance, utilize, and restore the cultural and natural resources within the Tribes’ area of interest. Natural resources are cultural resources, and many of the Tribe’s values, meanings, and identities are closely linked with features and ecological components of this landscape. The environmental programs within the DNRC’s work supports a robust monitoring program for the health and protection of these resources and the landscape. DNRC staff implement various plans for monitoring baseline environmental trends, investigate pollution due to spills, disturbance, emission-causing climate change, ocean acidification, etc., undertake damage assessments, and implement restoration and effectiveness monitoring where possible. Staff work collaboratively to merge the best available science with Indigenous Knowledge through various programs for the benefit of Tribal membership and future generations.
The Tribal Response Program Specialist is responsible for the implementation of the Tribal Response Program (TRP). The mission of the Tribal Response Program is to protect the Tribe’s cultural and natural resources through resiliency, prevention, response, cleanup, and natural resource damage assessment. One of the primary responsibilities of the Tribal Response Program is to identify, assess, clean up, and monitor brownfields properties. CTCLUSI’s Tribal Response Program works with Realty and Planning Departments, as well as staff in Forestry, to identify properties for cleanup and remediate them for redevelopment. A secondary responsibility of the Program is to address spills that impair Tribal lands and resources in the Tribe’s Area of Interest. This includes all hazardous materials, including oil spills, chemical spills, and many other contaminants of concern. The Tribal Response Program also works with numerous local, state, and federal partners on emergency preparedness and response, undertaking collaborative protective activities for the benefit of both the Tribal community and community as a whole.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES
Brownfields
Spill Response, Emergency Response, Resource Protection
Program Management and Capacity Building
WORKING CONDITIONS & ENVIRONMENT / PHYSICAL & MENTAL DEMANDS
LEVEL OF AUTHORITY & RESTRICTIONS
JOB LOCATION
Tribal Administrative Office
1245 Fulton Avenue
Coos
Bay, Oregon 97420