Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Position: Dispatcher
Location: 4970 SW Griffith Dr, Beaverton, OR 97005
Schedule Available:
Pay: Starts at $17/hr
**Merit based pay raises! Additional licenses and certification obtained, along with additional years of experience, determine pay rate within this range. If you have zero years of experience, you will start at $17/hr**
Benefits:
About First Response:
First Response is a family-owned business founded right here in Oregon over 30 years ago. We take pride in serving our community, delivering true peace of mind by providing life-safety and security solutions to businesses and homeowners alike. Our approach is unmatched and stands out against our competitors here in the Northwest: We're the only security company that can install electronic detection hardware, provide physical security, and own and operate our own security and dispatch monitoring center. Through our unique and all-encompassing business model, we have built a strong reputation, allowing us to become the LARGEST locally owned security companies in Oregon!
Check out our website: www.fr-inc.com
What You Bring:
As a Dispatcher, you are the first person that community members are in contact with. We are looking for individuals who have a heart and truly want to make an impact in their local community. An ideal candidate for this position will be interested in the safety and well-being of others and are willing to go that extra mile to ensure security.
Duties and Responsibilities:
Made it this far? Schedule a phone interview after submitting your resume: https://calendly.com/firstresponseinc/30min
The most important thing you should know about iWatch Communications and First Response is that we care about you. We know that the best way to take care of our customers is to first take care of our people. By joining our team, you’re joining a team of kind and compassionate change-makers.
iWatch Communications and First Response Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
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