Executive Response Specialist jobs in South Carolina
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
Correspondence Response Specialist
- EXTERNALSITE
-
Fort Mill, SC
FULL_TIME
- RoundPoint Mortgage Servicing LLC Position Overview The Response Specialist I is responsible for the resolution of written customer requests for information and/or assistance, under the direction of Correspondence Leadership. The Response Specialist I is responsible for communicating the resolution to the customer in an appropriate resolution letter drafted in accordance with RPMS customer communications principles and completed within the time period provided by the CFPB Mortgage Servicing Rules, other applicable law, and RPMS SLAs. Working Relationships The Response Specialist I reports to the Correspondence Processing Supervisor; and must develop strong working relationships with key stakeholders, vendors, investors, co-workers, and customers. Key Tasks and Responsibilities Manage a pipeline consisting of written customer requests for information and/or assistance Satisfy customer needs with efficiency, expediency, and thoroughness Act as an internal advocate for White Glove Service and continuous improvement Ensure all correspondence is logged and tracked via defined processes Draft response letters in accordance with timelines set by CFPB Mortgage Servicing Rules, other applicable law, and RPMS SLAs. Working with cross-department co-workers to ensure that all service delivery objectives are met Contribute to continuous improvement projects to improve efficiency and lower costs Other work related duties, as assigned Responsible for meeting RoundPoint’s commitment to compliance Minimum Requirements Bachelor’s degree required Experience using Microsoft Office Suite, SharePoint, LPS Two years of customer service experience Two years of business writing experience Experience with mortgage, consumer lending, and/or banking issues is a plus Must have customer service experience and strong writing skills Mortgage and/or legal experience preferred Must be available on some weekends as required RoundPoint’s Employee Value Proposition Grow. Make a difference. Have fun along the way. Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it! As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
- 17 Days Ago
Correspondence Response Specialist
- RoundPoint Mortgage Servicing LLC
-
Fort Mill, SC
FULL_TIME
- Position Overview The Response Specialist I is responsible for the resolution of written customer requests for information and/or assistance, under the direction of Correspondence Leadership. The Resp...
- 27 Days Ago
High-Risk Complaints Response Specialist
- RoundPoint Mortgage Servicing LLC
-
Fort Mill, SC
FULL_TIME
- Position Summary The High-Risk Complaint Response Specialist is responsible for the resolution of written customer complaints and notices of error. The incumbents will communicate the resolution to th...
- 10 Days Ago
Legal Administrative Specialist
- US Executive Office for U.S. Attorneys and the...
-
Columbia, SC
FULL_TIME
- Duties If selected, you will serve as a Legal Administrative Specialist with the United States Attorney's Office, District of South Carolina. You will join a well-respected team that is responsible fo...
- 2 Months Ago
Response Center Specialist (Temporary) (Two Vacancies)
- State of South Carolina
-
Lexington, SC
TEMPORARY
- Provides excellent service to customers while answering incoming calls and email inquiries regarding missing information and eligibility related to federal, state and institutional aid. Provides custo...
- 20 Days Ago
UNIV - Energy Management Technician - Trades Specialist V - Facilities Response Center
- MUSC
-
Charleston, SC
FULL_TIME
- Job Description SummaryThe Energy Management Technician reports to the Energy Management Trades Manager working in the Facilities Response Center (FRC). Under limited supervision from the Energy Manag...
- 16 Days Ago
Executive Response Specialist jobs at Popular Companies
Electrical Subject Matter Expert
- Meta
-
Newton, GA
- Meta is seeking a data center Electrical Subject Matter Expert (SME) to join our Data Center Facility Operations team. O...
- 4/19/2024 12:00:00 AM
Subject Matter Expert
- Mb Solutions Inc.
-
Fort Belvoir, VA
- Subject Matter Expert: Education: Minimum of a Bachelor's Degree. Qualifications: Expert qualification, expertise and ex...
- 4/18/2024 12:00:00 AM
Acquisition Subject Matter Expert
- Barrow Wise Consulting
-
Washington, DC
- Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Ba...
- 4/18/2024 12:00:00 AM
QE Subject Matter Expert
- TechTriad
-
Bridgewater, NJ
- Exciting Opportunity Alert! 🌟 Are you a seasoned expert in Quality Engineering (QE) and Testing within the global retai...
- 4/18/2024 12:00:00 AM
Acquisition Subject Matter Expert
- Kepler Research, Inc.
-
Woodbridge, VA
- Acquisition and Program Management Subject Matter Expert supporting the Missile Defense Agency (MDA), Director of Acquis...
- 4/18/2024 12:00:00 AM
Subject Matter Expert
- THR Partners
-
Houston, TX
- Job Description Job Description This person will be an experienced engineer with sound understanding of HVAC systems tes...
- 4/16/2024 12:00:00 AM
Acquisition Subject Matter Expert
- Kepler Research Inc.
-
Woodbridge, VA
- Acquisition and Program Management Subject Matter Expert supporting the Missile Defense Agency (MDA), Director of Acquis...
- 4/16/2024 12:00:00 AM
Operations and Information Specialist, Subject Matter Expert (SME)
- Govcio LLC
-
Rock Island, IL
- Overview: GovCIO is currently hiring for an Operations & Information Specialist, Subject Matter Expert to provide suppor...
- 4/15/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$47,155 to $62,320
Most Popular Cities in South Carolina for Executive Response Specialist Jobs
What does an Executive Response Specialist do?
Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019