Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Opportunity Foundation of Central Oregon is seeking
a mission-driven Executive Director to join our team!
Key Details:
· Pay: $99,000/year
· Benefits: Medical, Dental, & Vision Insurance; Life & STD Insurance; Aflac; Employee Assistance Program; Generous PTO Program; Paid Holidays
· Location: 835 E Hwy 126 – Redmond, OR 97756
· Schedule: Monday – Friday
Who We Are: Since 1965, the Opportunity Foundation of Central Oregon has worked to empower people of diverse abilities. As a local nonprofit 501c(3), Opportunity Foundation provides work skills development, community job coaching, residential care giving and more to Central Oregonians with intellectual and developmental disabilities. Come and see our mission for yourself by visiting one of our stores in Redmond and Madras, and our new coffee shop and internship program.
Whether in search of employment, independent living, social interaction, or personal growth, we provide personalized support to people with intellectual and developmental disabilities, providing them the opportunity to reach their goals and make their dreams come true.
To learn more, check out our website: https://www.opportunityfound.org/
Opportunity Foundation of Central Oregon is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.
Position Overview: The role of the Executive Director is to provide consistent achievement of the organization’s mission and financial objectives. The Executive Director will work closely with the Divisional Directors and the Program Leadership to support and enhance the mission, vision, and values of the Opportunity Foundation.
Responsibilities include, but are not limited to:
Who You Are: The ideal candidate will have an awareness of current local, national, and global economic and political issues and a complete understanding of the business models in use within the industry. This individual will have a positive work ethic, desire to go beyond the normal required duties in terms of attitude and relationships within the foundation and community.
Other qualifications include:
Check us out on social media:
https://www.linkedin.com/company/opportunity-foundation-of-central-oregon1/
https://www.facebook.com/OpportunityFoundation/
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