Field Service Director jobs in District of Columbia
Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Field Service Director jobs
- US Office of Field Policy and Management
-
Washington, DC
FULL_TIME
-
Duties
The Deputy Director of Field Policy and Management (FPM) reports to the Director of FPM. The Deputy Director assists the Director and the Assistant Deputy Secretary for FPM by providing support with the overall executive level planning, developing, administering and coordination of FPM program activities. The Deputy Director advises the Director in all matters relating to internal and external stakeholders and ensures review and development of policies supporting agency initiatives, programs, and operational procedures. The Deputy Director drives Strategic Planning and Annual Operating Management goal achievement and ensures prompt resolution of customer service issues across program boundaries.
MAJOR DUTIES AND RESPONSIBILITIES- Assesses FPM policy, program, and project feasibility and advises on need for further legislative initiatives as required. The Deputy Director plays a particularly important role in interpreting and implementing FPM's responsibilities and delegated authorities under the Housing and Urban Development Act of 1968, Davis-Bacon Act of 1931, and related Public Laws.
- Makes policy decisions or formally recommends final approving authority to matters related to the national coordination and reporting of Departmental activities relating to the Housing and Urban Development Act of 1968. This includes responsibility to; review staff recommendations or policies developed to affect the organization's mission; consider political, social, economic, technical, and administrative factors with potential impact on the recommended policies; and approve the policies or formally recommending action to the approving official.
- Provides effective communications on major initiatives, program assistance availability, disaster preparation, response and rebuilding assistance, progress reports, special initiatives, and other agency efforts, such as addressing homelessness, housing assistance, economic development, and other issues to maximize the effectiveness of FPM outreach work.
- Oversees the department wide dissemination of prevailing wages pursuant to the labor standards requirements of programs administered by the Department. Coordinates the Department's residential wage rate survey program, including the establishment of policies, standards, techniques, and processes for the timely conduct of such surveys. Ensures the inclusion of appropriate provisions in contracts for projects requiring payment of such wages.
- Obtain and/or approve financial, technology, and human resources necessary to accomplish the program/project and assume responsibility for their effective use.
- Represents the Assistant Deputy Secretary for FPM, during briefings or negotiations within the Department as well as with Congress and public interest groups.
Requirements
Conditions of Employment
- U.S. Citizenship is required.
- Ability to complete personnel security vetting (e.g., investigation, evaluation, and adjudication).
- A one-year probationary period is required, if not previously completed.
- Males must be registered with the Selective Service System. Visit www.sss.gov
- Will be required to submit a Public Financial Disclosure Report (OGE Form 278e).
- Will be required by PL 104-134 to have federal payments made by direct deposit.
Qualifications
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last five (5) years, a political Schedule A, Schedule C, Noncareer SES or Presidential Appointee employee in the Executive Branch, you must disclose this information on your resume and to the Human Resources Office.
As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level managerial capability. This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. The ideal candidate will have experience supervising many employees through subordinate supervisors and have experience hiring, developing, and evaluating employees. Typically, experience of this nature is at the GS-15 or equivalent level in the federal service or its equivalent in the private sector.Your application should demonstrate that you possess the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in SES positions such as:
- Leading the work of an organizational unit
- Ensuring the success of one or more specific major programs or projects
- Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
- Supervising the work of employees, developing policy and other executive functions
If your experience does not include these basic qualifications, you will not be determined qualified for this position.
YOU MUST FULLY ADDRESS EACH MTQ AND ECQ TO BE RATED FOR FURTHER CONSIDERATION.
Current or former career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs, but MUST fully address the MTQs.
In addition to the qualifying experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position.
MANDATORY TECHNICAL QUALIFICATIONS (MTQs): All applicants must submit a written narrative addressing each MTQ separately, not to exceed one (1) page per MTQ. You must fully address each MTQ to be rated for further consideration.MTQ 1 - Demonstrated knowledge and the ability to successfully manage and assure compliance of federal, local, and private sector partners with Davis-Bacon and Labor Standards, and other statutes related to Davis-Bacon and Labor Standards.
MTQ 2 - Demonstrated level of program management experience to establish and lead the launch of a national federal program or initiative; this includes the establishment and management of project roadmap, communications strategy, and evaluation plan; together with demonstrated experience in utilizing, analyzing, and presenting data for housing and community development programs.
EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative addressing each ECQ, not to exceed two (2) pages per ECQ for a total of no more than 10 pages. You must fully address each ECQ to be rated for further consideration. Current or former career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs.
Introduction: The Office of Personnel Management (OPM) has identified five Executive Core Qualifications (ECQs). The ECQs were designed to assess executive experience and potential - not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions - not whether they are the most superior candidates for a particular position. Successful competence in the SES requires competence in each ECQ. Candidates must demonstrate executive experience in all five (5) ECQs. Your application should reflect an overall record of the knowledge, skills and abilities necessary to succeed in the SES.Examples of good qualifications statements and the use of the C-C-A-R model (Challenge/Context/Action/Results), the preferred method of writing your ECQs, is provided in OPM's Guide to SES Qualifications.
Format: For each of the five ECQs, provide two examples of your qualifications using the four C-C-A-R elements.
1. Challenge - Describe a specific problem or goal.
2. Context - Talk about the individuals and groups you worked with, and/or the environment in which you worked to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
3. Action - Discuss the specific actions you took to address a challenge.
4. Results - Give specific examples of the results of your actions. These accomplishments demonstrate the quality and effectiveness of your leadership skills.
NOTE: Your responses to the five ECQs must describe the context and the results of your achievements in lay terminology, free of jargon and excessive reliance on acronyms.
ECQ 1 - LEADING CHANGE - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, strategic thinking and vision).
ECQ 2 - LEADING PEOPLE - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others and team building).
ECQ 3 - RESULTS DRIVEN - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving and technical credibility).
ECQ 4 - BUSINESS ACUMEN - This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management and technology management).
ECQ 5 - BUILDING COALITIONS - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and Local governments, nonprofit and private-sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy and influencing/negotiating).
Detailed information on the Executive Core Qualifications is available here.
Should you require additional guidance in writing your ECQs, please click below:ECQ TemplateEducation
This job does not have an education qualification requirement.
Additional information
The U.S. Department of Housing and Urban Development strives to ensure that the public perceives HUD as a fair and equitable agency that administers its programs in an objective and impartial manner. As such, HUD is committed to its government ethics program which advises employees on applicable ethics laws and regulations designed to protect the agency against real and apparent conflicts of interest.As a federal employee, you will be subject to the Standards of Ethical Conduct, and the U.S. criminal conflict of interest statutes. As a HUD employee, you will also be subject to the HUD Supplemental Ethics Regulations which includes restrictions on working in a real estate related business, and having Section 8 tenants, along with other prohibited interests and outside activities and employment. To review applicable ethics rules, including HUD specific rules, please visit https://portal.hud.gov/hudportal/HUD?src=/program_offices/general_counsel/ethics.
Depending on your position, you may also be required to file a Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment. Upon your new appointment, you will receive guidance regarding your ethics obligations. You will also be required to attend a mandatory ethics training within 3 months of your appointment. If you have any questions or concerns about the ethics requirements, please contact the Ethics and Appeals Division at email address: EthicsLawDivision@hud.gov
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants are required to submit a narrative statement for each Executive Core Qualification (ECQ) listed and each Technical Qualification (TQ). If you are currently serving under a career Senior Executive Service (SES) appointment, are eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program (CDP) approved by the Office of Personnel Management (OPM) and had your ECQs certified by OPM, then you only need to address each TQ, and you do not need to submit an ECQ narrative.
All other applicants are required to respond to all ECQs and TQs, addressing each ECQ and TQ separately. Please give a complete and detailed answer for each qualification. Please keep in mind each ECQ and TQ are unique qualifications. Therefore, duplicate responses are not sufficient in determining if you meet that specific qualification.
Do not enter "Refer to Resume" to explain your answer. Applications directing the reader to search within the application or to "See Resume" are considered incomplete and WILL NOT BE CONSIDERED.
Failure to submit a narrative statement or address any of the ECQs and/or TQs is also considered incomplete and WILL NOT BE CONSIDERED. As a result, you will be rated as "INCOMPLETE".
How you will be evaluated:
The servicing Human Resources Specialist will forward all minimally qualified applicants to be evaluated by a Rating and Ranking Panel of senior managers to determine the degree to which they possess the executive core and professional/technical qualifications, and best qualified candidates may undergo an interview and a reference check. The Panel will make recommendations on best/highly qualified candidates to the appointing authority. Applicants will be evaluated on the quality and extent of their total accomplishments, experience, the ECQs, and the TQs.
Veterans' preference: Is not applicable to positions in the Senior Executive Service.Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
REQUIRED DOCUMENTS:
1. Resume: In addition to your written statements fully addressing the Mandatory Technical Qualifications (MTQs), Executive Core Qualifications (ECQs), and other qualifications as applicable, submit a resume to describe your qualifications. It should include: full name, mailing address, and day and evening telephone numbers and email addresses. Educational information, including the name, city and state of the colleges or universities you attended, as well as the type and year of any degrees received. Information about your paid and non-paid work experience related to the position including:- Job title (including series and grade, if Federal job)
- Duties and accomplishments
- Employer's name and address
- Supervisor's name and telephone number (indicate if we may contact your current supervisor)
- Starting and ending dates of employment (month/year)
- Hours per week
- Annual salary
- Information about honors, awards, and special accomplishments
- Country of citizenship
2. OPM-Certified SES Candidate Development Program graduates: Provide proof of OPM Qualifications Review Board certification.
3. Written statements fully addressing each of the Mandatory Technical Qualifications (MTQs).
4. Written statements fully addressing each of the Executive Core Qualifications (ECQs). Current or former Career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs, but MUST address the MTQs.
5. As applicable, SF-50, Notification of Personnel Action (indicating highest grade level held, tenure group, promotion potential and salary). Reinstatement eligibles must submit their SF-50 documenting their career appointment to SES if applying for noncompetitive consideration.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last five (5) years, a political Schedule A, Schedule C, Noncareer SES or Presidential Appointee employee in the Executive Branch, you must disclose this information on your resume and to the Human Resources Office.How to Apply
Applicants must submit all the required information. Please follow the instructions listed for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin. To begin the process, click the APPLY button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process. If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. To change or update your application, simply reapply through My USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared. To check the status of your application, log into your USAJOBS account USA Jobs Account Login, select Application Status and click on the more information link under the application status for this position. It is your responsibility to verify that information entered, uploaded, and sent is received and is accurate. Your complete application package (including required documents) must be received no later than 11:59 PM Eastern Standard on 04/22/2024.
ADDITIONAL INFORMATION: HUDprovides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Executive Resources listed in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Notice Concerning Materially False, Fictitious, or Fraudulent StatementsAnything you claim in the occupational questionnaire or in your resume may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
Extraneous documents provided with your application package will not be considered.Agency contact information
Office of Executive Resources
Phone
0000000000
Email
executiveresources@hud.gov
Address
Office of Field Policy and Management
451 7th Street SW
Washington, DC 20410
USNext steps
You will receive notification that your application has been received. Applicants who meet the mandatory requirements for their MTQ's and ECQ's will be considered qualified for this position. Rating and ranking to determine the "Best Qualified" will be conducted by a panel of experts and will be based upon consideration of the degree to which applicants meet the mandatory requirements as described in the vacancy announcement. Interviews and qualifications inquiries may be required. Once the selectee accepts a tentative job offer, the selectee's application will be forwarded to the OPM Qualification Review Board (QRB) where the selectee's ECQs must be reviewed and approved as a prerequisite to the official job offer (unless the selectee is a current career SES member, SES reinstatement eligible, or is an OPM-certified graduate of a Senior Executive Service Candidate Development Program). Upon receipt of OPM's QRB approval, all applicants will be notified of the outcome. To check the status of your application for this position, please follow these steps:
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.- Login to your USAJOBS account, select the "Applications" tab section and click on the vacancy that you have already applied to.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
REQUIRED DOCUMENTS:
1. Resume: In addition to your written statements fully addressing the Mandatory Technical Qualifications (MTQs), Executive Core Qualifications (ECQs), and other qualifications as applicable, submit a resume to describe your qualifications. It should include: full name, mailing address, and day and evening telephone numbers and email addresses. Educational information, including the name, city and state of the colleges or universities you attended, as well as the type and year of any degrees received. Information about your paid and non-paid work experience related to the position including:- Job title (including series and grade, if Federal job)
- Duties and accomplishments
- Employer's name and address
- Supervisor's name and telephone number (indicate if we may contact your current supervisor)
- Starting and ending dates of employment (month/year)
- Hours per week
- Annual salary
- Information about honors, awards, and special accomplishments
- Country of citizenship
2. OPM-Certified SES Candidate Development Program graduates: Provide proof of OPM Qualifications Review Board certification.
3. Written statements fully addressing each of the Mandatory Technical Qualifications (MTQs).
4. Written statements fully addressing each of the Executive Core Qualifications (ECQs). Current or former Career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs, but MUST address the MTQs.
5. As applicable, SF-50, Notification of Personnel Action (indicating highest grade level held, tenure group, promotion potential and salary). Reinstatement eligibles must submit their SF-50 documenting their career appointment to SES if applying for noncompetitive consideration.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last five (5) years, a political Schedule A, Schedule C, Noncareer SES or Presidential Appointee employee in the Executive Branch, you must disclose this information on your resume and to the Human Resources Office.HelpThis job is open to
Federal employees - Competitive service
Current or former competitive service federal employees.
Federal employees - Excepted service
Current excepted service federal employees.
Senior executives
Those who meet the five Executive Core Qualifications (ECQs).
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to all qualified U.S. citizens. Open to current employees within the Federal civil service. SES reinstatement eligibles and SESCDP graduates may also apply for noncompetitive consideration.
- 21 Days Ago
- Service Express
-
Washington, DC
FULL_TIME
- If you're... driven by helping others, energized by solving challenging problems, passionate about working hands-on with computer hardware, and motivated by working in collaborative team atmospheres Y...
- 1 Month Ago
- US Public Buildings Service
-
Washington, DC
FULL_TIME
- Duties Formulates, develops, implements and maintains the White House Service Center policies, programs, plans, and objectives to effectively and efficiently plan for, manage and control the delivery ...
- 2 Months Ago
- Service Year
-
Washington, DC
FULL_TIME
- A Shared VisionService Year Alliance envisions a future in which national service — including civilian, military, and public service — is part of growing up in America. We work to make a year of paid,...
- 22 Days Ago
- Voter Education Project
-
Washington, DC
FULL_TIME
- About Us: Voter Education Project is a dynamic and forward-thinking consulting firm dedicated to driving positive change in our community. We are seeking a motivated and experienced Field Director to ...
- 11 Days Ago
- Strategies for Change Group
-
Washington, DC
FULL_TIME
- About Us: Strategies for Change Group is a dynamic and forward-thinking consulting firm dedicated to driving positive change in our community. We are seeking a motivated and experienced Field Director...
- 11 Days Ago
Field Service Director jobs at Popular Companies
- Combi Packaging Systems LLC
-
North Canton, OH
- Come join our team! We are looking to fill a Director of Field Services position, seeking an individual who can establis...
- 4/23/2024 12:00:00 AM
- Sterling Engineering
-
Oak Brook, IL
- Director of Field Service Technicians Oak Brook, IL Direct Hire $120-140K yrly This position is responsible for the over...
- 4/23/2024 12:00:00 AM
- Frank I. Rounds Company
-
Randolph, MA
- Founded in 1936, The Frank I. Rounds Company is a well-established solutions-based sales and service provider to the com...
- 4/23/2024 12:00:00 AM
- Palmer Group
-
Des Moines, IA
- Job Description Job Description Our niche industry client is conducting a nationwide search for a Director of Field Serv...
- 4/23/2024 12:00:00 AM
- The Outreach Team
-
Charlotte, NC
- Job Description Job Description Field Directors (Charlotte, Raleigh, and Wilmington NC) The Outreach Team is a field fir...
- 4/23/2024 12:00:00 AM
- Frank I Rounds Co
-
Randolph, MA
- Founded in 1936, The Frank I. Rounds Company is a well-established solutions-based sales and service provider to the com...
- 4/22/2024 12:00:00 AM
- Frank I. Rounds Company
-
Randolph, MA
- Founded in 1936, The Frank I. Rounds Company is a well-established solutions-based sales and service provider to the com...
- 4/21/2024 12:00:00 AM
- Combi Packaging Systems Llc
-
North Canton, OH
- Come join our team! We are looking to fill a Director of Field Services position, seeking an individual who can establis...
- 4/20/2024 12:00:00 AM