Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.
Principal Service Solutions is hiring Experienced Semiconductor Field Service Equipment Engineers to work on PVD or CVD semiconductor equipment. We are searching for detail-oriented people with electro-mechanical experience/aptitude and a strong work ethic who are looking for an opportunity to start a career that offers unlimited opportunities for growth and career progression.
This is a full-time position with full benefits! Our benefits include medical, dental, vision, 401(k), PTO, and paid holidays.
Pay Rate: $35.00/hr DOE
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Principal Service Solutions is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.