Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Director is responsible for growing the ministry by praying, staffing, and funding the area through the Advancement Lanes: Ministry, Board, Donor, Talent and International. The Director works in alignment with the Regional Vice President, staff, and board(s) to fulfill the FCA Vision, pursue the FCA Mission, and live the FCA Values by developing and executing a ministry plan for the assigned area. In the FCA Sports Enviornment(s),the Director creates a strategic, consistent approach to discipleship - making disciples who make disciples. The Director is accountable for ensuring that the FCA ministry is conducted according to biblical standards and adhering to FCA policies and procedures.
MINISTERIAL DUTIES
FCA believes these responsibilities are critical to our mission and that this position plays a vital role in our ministry. FCA expects all functions and responsibilities outlined below to be carried out with a heart surrendered to serving God as a form of worship.
MINISTRY ADVANCEMENT
BOARD ADVANCEMENT
DONOR ADVANCEMENT
INTERNATIONAL ADVANCEMENT
This position will serve within the boundaries of the city of Pittsburgh, PA. We currently have one Area Representative within the city.
This position will be required to raise your own support.