Field Service Manager jobs in North Carolina

Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sr Field Service Tech - Wilmington, NC (Remote)
  • Signode -Sr Field Service Tech
  • Wilmington, NC FULL_TIME
  • Sr Field Service Tech - Wilmington, NC (Remote)

    Apply Now

    Description/Job Summary

    Compensation:

    • $35.50 - $42.75/hourly based on experience and background


    Benefits:

    • Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.


    Summary

    Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines.  This position requires daily travel by auto with frequent overnight stays.  Daily drive time is usually from 1 to 6 hours on a given day.


    Essential Functions

    • Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation. 
    • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
    • Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
    • Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
    • Technical support and training to Signode Technicians.
    • Monitor and manage their schedule service calls for accuracy and completion.
    • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
    • Make adjustments and test for proper operation on designated equipment assigned.
    • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
    • Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
    • Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
    • Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
    • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
    • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
    • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
    • Prepare comprehensive, non-conformance reports and service bulletins.
    • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.  


    Position Qualifications

    Education: High School Degree, Technical or similar College Degree 

    Experience: 4-5 years of transferable experience. 

    • Electrical, Mechanical, Blueprints, Schematics and PLC background 
    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (electrical or mechanical or automation courses). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Safety and security 
    • Team player 
    • Customer Focus 
    • Decision Making / Judgment 
    • Independence 
    • Results-Oriented 
    • Process Management 
    • Resourcefulness 
    • Listening 
  • 12 Days Ago

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Full Time Service Technician
  • NEST Manager Real Estate
  • Fayetteville, NC FULL_TIME
  • About usNEST is a small business in Fayetteville, NC. We are professional, agile and professional.Our work environment includes: Modern office setting Growth opportunitiesNest Managers is looking for ...
  • 5 Days Ago

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Customer Service Rep
  • Field Controls
  • Kinston, NC FULL_TIME
  • General Description: Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, ...
  • 20 Days Ago

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Business Manager
  • Field Controls
  • Kinston, NC FULL_TIME
  • Duties, Skills, and Qualifications: Grow OEM sales and profitability within defined markets. Identify and build relationships with key influencers in HVAC industry and ensuring that Field Controls pro...
  • 1 Day Ago

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Territory Sales Manager
  • Field Controls
  • Kinston, NC FULL_TIME
  • Responsibilities Maximize sales coverage in the Territory Understand landscape of existing customers, potential customers, and sales organizations operating in the Territory Fill sales gaps in potenti...
  • 3 Days Ago

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Business Development Manager –MRO
  • Field Controls
  • Kinston, NC FULL_TIME
  • .Essential Job Functions: The Business Development Manager for MRO will focus on product and customer development to support sales growth of this business segment. Products: Create and execute a produ...
  • 3 Days Ago

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Field Service Manager
  • Anton Paar USA
  • Houston, TX
  • Overview: You are... a leader who is dedicated to outstanding customer satisfaction and a coach who can convert observat...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Burroughs
  • Tampa, FL
  • Field Service Manager Field Service Tampa, FL Apply Description JOB SUMMARY: The Field Service Manager role possesses tr...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • United Rentals, Inc.
  • Denver, CO
  • Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest eq...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Rollins, Inc.
  • Davenport, IA
  • ** Field Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** FIELD16554 Showing 1 ...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Bishop Lifting Products Inc
  • Albany, NY
  • Job Description Job Description Our Mission: Bishop Lifting Products, Inc. is the most trusted name in the lifting world...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Premier Truck Rental
  • Fort Wayne, IN
  • Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends h...
  • 3/27/2024 12:00:00 AM

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Field Service Manager
  • AEM-HSE
  • San Antonio, TX
  • Job Type Full-time Description AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critic...
  • 3/26/2024 12:00:00 AM

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Field Services Manager
  • Johnson Controls International
  • Cheyenne, WY
  • What you will do Supporting Johnson Controls’ Mission Critical Services (MCS) with the Data Center Solutions/Silent-Aire...
  • 3/25/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Manager jobs
$116,108 to $151,283

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