Field Service Manager jobs in Roanoke, VA

Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

T
Territory Manager-TIS, Roanoke
  • TIS Field Sales
  • Roanoke, VA FULL_TIME
  • Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $5 billion in sales, 20,000 employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

    Job Summary

    Responsible for selling and promoting Terumo Interventional Systems (TIS) products to Interventional Radiologists, Interventional Cardiologists, Vascular Surgeons and Purchasing/Materials Management within a defined geographic territory to achieve assigned monthly, quarterly and annual sales revenue targets. This position is responsible for sales and market development in the acute care setting and outpatient facilities, developing rapport with key decision makers; penetrating accounts within key departments (Cath Lab Management and Nursing, Interventional Radiology, Purchasing, Materials Management) to introduce and expand business base; developing comprehensive business plans and account strategy; identifying competitive issues/opportunities and working jointly with Sales and Marketing Management to increase sales and company visibility with industry thought leaders.

    Job Details/Responsibilities

    • Call on current and potential customers to promote and sell TIS products to achieve assigned monthly, quarterly and annual sales revenue targets.
    • Develop and implement appropriate sales strategies and techniques to target appropriate customers, understand and confirm needs, overcome objections and gain commitment.
    • Conduct effective sales and product presentations to customers. Educate customers to ensure products are understood and used effectively.
    • Develop and maintain comprehensive clinical and technical product knowledge of Terumo's products and competitive products including a thorough understanding each product's features, strengths and appropriate usage.
    • Attend, support and in-service during endovascular procedures.
    • Maintain and grow existing business and develop new business opportunities.
    • Identify and quickly respond to competitive threats within the territory. Communicate market intelligence/competitor activity promptly to Region Manager.
    • Develop and maintain good customer relationships, through personal visits and telephone contact.

    Job Responsibilities (continued)

    • Conduct in-services to educate customers on the proper use of Terumo products.
    • Interact with Customer Administration, Logistics, Marketing and Technical Support to provide total customer satisfaction.
    • File weekly reports, monthly reports, competitive product reports, etc. in a timely manner.
    • Attend trade shows and conventions to promote TIS products.
    • Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo policy on Interactions with Healthcare Professionals. Fully adhere to all applicable FDA regulations, international guidelines and Terumo policies at all times.
    • Performs other job-related duties as assigned.

    Working Conditions/Physical Requirements

    • This is a field based position. Must be able to drive personal automobile on a daily basis to/from customer accounts and drive long distances (distances will vary based upon the size of assigned territory).
    • This position may require overnight travel, the amount of which will vary based upon the assigned territory. In addition to travel within the territory, occasional overnight and/or weekend travel outside of the assigned territory is required.
    • Daily entry to hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements.
    • Must be able to gain access to and work in the IR suite, Cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol and be aware of potential biohazards such as blood borne pathogens.

    Knowledge, Skills and Abilities (KSA)

    • Strong presentation, analytical and customer service skills complimented by an aggressive, solutions oriented sales approach.
    • Ability to understand complex medical procedures and engage in in-depth technical conversations with physicians and staff regarding medical procedures and proper product usage. Is seen by physicians, staff and others as knowledgeable and credible.
    • Must have strong knowledge of the human anatomy specifically including the vascular and venus systems.
    • Excellent communication & interpersonal skills to initiate, establish, and maintain effective customer relations.
    • Proficient in Microsoft Office, and I-Pad navigation
    • Ability to represent Terumo and its products in a professional manner.

    Qualifications/ Background Experiences

    • Requires a Bachelors degree and a minimum of 3 years experience in Medical Device Sales with Cath Lab and/or Operating Room sales experience preferred; or equivalent combination of education, training and experience, to include a minimum of 11 years Medical Device Sales experience.
    • Must have a proven record of sales excellence.
    • Endovascular and/or operating room experience is preferred.
    • Must possess a valid driver's license and a personal automobile with an active vehicle insurance policy.

    It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

  • 12 Days Ago

S
Assistant Manager
  • Sport Clips - Manager - VA505
  • Christiansburg, VA FULL_TIME
  • Sport Clips Haircuts is Hiring Hair Stylists! Do What You Love. Love What You Do. Pay: $16.25/hr. plus TIPS, Bi-weekly Bonuses, and Quarterly Bonuses! PLUS Medical, Dental, and Vision insurance! Work ...
  • 10 Days Ago

F
Field Inspector
  • Field Services, Inc.
  • Williamsburg, WV PART_TIME
  • Field inspector position requirements: reliable internet access, digital camera or smart phone, GPS capability, and ability to perform lock changes, winterization, grass cuts, debris removal, and othe...
  • 8 Days Ago

F
Field Inspector
  • Field Services, Inc.
  • Cass, WV PART_TIME
  • Field inspector position requirements: reliable internet access, digital camera or smart phone, GPS capability, and ability to perform lock changes, winterization, grass cuts, debris removal, and othe...
  • 11 Days Ago

G
Mortgage Occupancy Field Inspector
  • GIS Field Services
  • Roanoke, VA FULL_TIME
  • GIS Field Services, Inc. is looking to hire a Mortgage Occupancy Field Inspector to perform residential property inspections on behalf of mortgage lenders. Our inspectors enjoy a flexible schedule whi...
  • 3 Days Ago

G
Mortgage Occupancy Field Inspector
  • GIS Field Services
  • Pulaski, VA FULL_TIME,PART_TIME
  • GIS Field Services, Inc. is looking to hire a Mortgage Occupancy Field Inspector to perform residential property inspections on behalf of mortgage lenders. Our inspectors enjoy a flexible schedule whi...
  • 3 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Field Service Manager jobs found in Roanoke, VA area

H
Sales Representative - Financial Institutions
  • Heartland
  • Roanoke, VA
  • Sales Representative - Financial Institutions Heartland is partnered with some of the most prestigious financial institu...
  • 3/28/2024 12:00:00 AM

S
Account Manager Outside Sales
  • SMC Corporation of America
  • Roanoke, VA
  • Job Description Job Description PURPOSE The Account Manager is responsible for representing SMC in all business activiti...
  • 3/28/2024 12:00:00 AM

R
Account Executive (VA)
  • RocketLevel
  • Roanoke, VA
  • BE AWESOME, DO AWESOME THINGS. Thats what were all about at RocketLevel. Our mission is to empower small businesses to s...
  • 3/28/2024 12:00:00 AM

C
Sales Development Manager
  • Camping World
  • Roanoke, VA
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/28/2024 12:00:00 AM

I
Pharmaceutical Field Sales Representative
  • Inizio Engage
  • Roanoke, VA
  • Inizio Engage is building a nationwide team of field based Pharmaceutical Sales Representatives. This is an excellent en...
  • 3/28/2024 12:00:00 AM

H
Industrial Sales Representative - 1099
  • HYTORC
  • Roanoke, VA
  • HYTORC is the most trusted name in Industrial bolting solutions, and we are currently looking to expand our outside sale...
  • 3/27/2024 12:00:00 AM

E
Territory Sales Representative
  • EMERGING BLUE
  • Roanoke, VA
  • Territory Sales Representative The ideal Candidates will be happy working remotely, effectively managing their own sched...
  • 3/27/2024 12:00:00 AM

H
Sales Representative - SaaS
  • Heartland
  • Roanoke, VA
  • Sales Representative - SaaS Are you a sales rockstar seeking a sales career with an exciting SaaS company? Look no furth...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Manager jobs
$111,816 to $145,690
Roanoke, Virginia area prices
were up 1.2% from a year ago

Field Service Manager in Columbus, OH
According to the Harvard Business Review, there are three differences between managers and leaders.
February 23, 2020
Field Service Manager in Tampa, FL
Audits and monitors the assigned account base to anticipate future service and business requirements.
February 13, 2020
Field Service Manager in Asheville, NC
This position reports to a Department Manager and does not have direct reports.
January 29, 2020