Field Service Rep. - Electro/Mechanical Equip. provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Being an Field Service Rep. - Electro/Mechanical Equip. installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. Performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Additionally, Field Service Rep. - Electro/Mechanical Equip. develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. May require an associate degree. Typically reports to a supervisor. The Field Service Rep. - Electro/Mechanical Equip. works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction.
What You’ll Get
Competitive weekly base pay starting at $17.00/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.
What You’ll Do
Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops.
Assesses the needs of callers and resolve concerns quickly or escalate as needed.
Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
Create work orders for commercial, rental and auction accounts.
All other duties as assigned.
What You’ll Need
High School Diploma or GED; OR 1 to 3 years’ experience in contact center or retail services industry, preferred.
Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.
Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.
Present a professional appearance and wear personal protective equipment.
Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
****This is an "In-Person Position" not a work from home
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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