Field Service Rep. - Electronic Equipment jobs in North Carolina

Field Service Rep. - Electronic Equipment provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Rep. - Electronic Equipment determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Rep. - Electronic Equipment develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Rep. - Electronic Equipment works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Service Rep
  • Field Controls
  • Kinston, NC FULL_TIME
  • General Description:

    Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance, Administration, and Technical Staff.

     

    Basic Responsibilities include

    • Work in customer service department interpreting, responding to, editing, and entering orders.
    • Requires basic to extensive knowledge of applications, sales policies and order entry procedures to support a diversified industrial business.
    • Coordinates pricing of special items and materials with estimates. Verifies shipping dates based on backlog, if required.
    • Responds to customer problems, complaints, or conflicts by making decisions regarding these when possible. Consistently uses a professional, tactful, respective demeanor, and good phone skills to resolve concerns.
    • Demonstrates computer skills (proficiency in Microsoft Office, Excel, and preferably PowerPoint)

    Essential Job Functions:

    • Entering order. Follow SOPs and work instructions
    • Answer multi-line phone system and route calls to appropriate person.
    • Assist customers with order or product problems when possible or locate appropriate resource to assist.
    • Learn new accounts set-up process and coordinate with accounting when appropriate.
    • Issue RGA (Return Goods Authorization) and follow through to resolve issue when appropriate.
    • Contribute and/or manage administrative duties as assigned to include literature requests, marketing facilitation, database updates, product samples shipping, filing, etc.
    • Support company’s Representative Network (outside agencies managing territories).
    • Assist “Inside Sales” with direct sales & marketing functions and projects.
    • Other duties as assigned

    Required Education and Qualifications:

    • Competent to strong computer skills including Microsoft Office products, particularly Excel spreadsheet management.
    • Background in distribution and/or OEM businesses and procedures covering; pricing and discounting, conditions of sales, customers, shipping instructions, and similar information.
    • Good technical acumen to help clarify terminology, supply missing or misstated information, correct discrepancies in data, and write orders to facilitate and expedite order processing.
    • Prefer individual with industrial/technical products experience in large SKU environments.
    • Microsoft D365  experience preferred.
    • High School graduate, some college

    Skills and Specifications:

    • Organized and detailed.
    • Able to multi-task with multiple interruptions
    • Excellent communication, phone skills
    • Reliable
    • Able to sort and manage multiple inputs from customers, plant staff, technical, and sales staff while still providing high quality customer service.
    • Self-starter.
  • 20 Days Ago

A
Customer Service Rep
  • Arbon Equipment Corporation
  • Charlotte, NC FULL_TIME
  • Job Category: Customer Service & Contact Center Operations Schedule: Full time Job Description: Job Description: Rite-Hite Customer Service Representatives serve as the key conduit between our custome...
  • 1 Month Ago

R
Field Service Technician
  • RECO Equipment, Inc.
  • Charlotte, NC FULL_TIME
  • Job description TITLE: Field Service Mechanic for Heavy equipment LOCATION: Charlotte, NC STATUS: Full Time, Hourly, Benefits Eligible COMPANY OVERVIEW: RECO EQUIPMENT, INC. is a full line distributor...
  • 25 Days Ago

B
Field Service Technician
  • Beverage Equipment Repair Corp
  • Charlotte, NC FULL_TIME
  • Growing company looking for a beverage and food equipment Service Technician Compensation starting at $16 to $18/hour dependent on experience Job Description: Beverage Equipment Repair Corp (BERCO) is...
  • 4 Days Ago

G
Field Service Technician
  • G W Equipment Inc
  • Greensboro, NC FULL_TIME
  • As a Field Service Technician, based out of our Greensboro, NC branch, you will be responsible for traveling to customer facilities in assigned area near your home and performing preventative maintena...
  • 10 Days Ago

S
Field Service Technician,
  • Southeast Ag Equipment Inc.
  • Monroe, NC FULL_TIME
  • Field Service Technician for agricultural equipment. Position requires ability to diagnose and repair electrical, hydraulic, and mechanical issues. Computer skills required for managing time/work orde...
  • 1 Month Ago

P
Field Service Specialist III
  • PHS Bio-Medical Services
  • Ontario, CA
  • Overview: Join our team of dedicated professionals who provide services and operational support to award winning hospita...
  • 3/29/2024 12:00:00 AM

K
Field Service Specialist
  • Konica Minolta Business Solutions
  • Atlanta, GA
  • Overview Get Hired, Get PAID! Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on firs...
  • 3/28/2024 12:00:00 AM

O
Field Service Specialist
  • Orion Talent
  • Houston, TX
  • Description Position Details: •Title: Field Service Specialist •Location: Houston, TX •Shift: Mon- Fri, daytime hours. O...
  • 3/28/2024 12:00:00 AM

K
Field Service Specialist
  • Konica Minolta Business Solutions
  • Charlotte, NC
  • Overview Get Hired, Get PAID! Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on firs...
  • 3/27/2024 12:00:00 AM

Z
Field Service Specialist
  • Zoetis
  • Jackson, MS
  • States considered: Mississippi, Role Description POSITION SUMMARY: The primary responsibility for this position is to Ma...
  • 3/27/2024 12:00:00 AM

K
Field Service Specialist
  • Konica Minolta Business Solutions Ltd
  • Charlotte, NC
  • Job Description Overview Get Hired, Get PAID! Now offering a $1,500 sign-on bonus for all direct service positions! $500...
  • 3/27/2024 12:00:00 AM

K
Field Service Specialist
  • Konica Minolta Business Solutions
  • Charlotte, NC
  • Overview Get Hired, Get PAID! Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on firs...
  • 3/27/2024 12:00:00 AM

A
Field Service Specialist
  • American Battery Solutions
  • Springboro, OH
  • Job Description Job Description Job Summary: The Field Service Specialist is responsible for building strong customer re...
  • 3/26/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Rep. - Electronic Equipment jobs
$41,670 to $51,881

Field Service Rep. - Electronic Equipment in Santa Rosa, CA
After a federal tax rate of 22% has been taken out, Field Service Rep.
December 23, 2019