Field Service Representative - Copy Machines installs, repairs, and maintains photo copy machines at customer sites. Ensures product runs at optimal levels and identifies needs for parts or machine replacement. Being a Field Service Representative - Copy Machines trains customers in product usage. May have to complete an apprenticeship and/or formal training in area of specialty. Additionally, Field Service Representative - Copy Machines requires a high school diploma. Typically reports to a supervisor or manager. The Field Service Representative - Copy Machines works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Field Service Representative - Copy Machines typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
Sodick Corporation, leading manufacturer of CNC EDM machinery, is looking for Field Service Engineers.
The Field Service Engineer reports to the National Service Manager and is responsible for traveling to customer and dealer facilities to service and install company machinery.
Responsibilities:
1. Travel to customers' facilities to install, service and perform basic training on all company machinery.
2. Troubleshoot both electronic and mechanical problems that can occur on-site by using proper basic testing equipment (i.e. multimeter or oscilloscope).
3. Examine customers’ complaints regarding equipment malfunction and service issues, and communicate with customer and internal management regarding the technical analysis and determination.
4. Document all work done in a legible and technically sound manner.
5. Submit both service and expense reports for reimbursement.
Qualifications and Skills Required:
1. Minimum Associate’s Degree in Electronics required.
2. Machine shop experience preferred.
3. Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
4. Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
5. Possess technical curiosity and ability to diagnose and solve production issues.
6. Detail-oriented and able to get work completed in a manufacturing environment.
7. Must be able to travel up to 80% of the time.
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