Front Desk Supervisor - Casino jobs in the United States
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
Mansion Front Desk Supervisor
- Front Desk Supervisor
-
Dallas, TX
FULL_TIME
-
Job summary -• Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position:• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.• Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house counts and expected arrivals/departures/ VIPs.
- Room availability status for any given day.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
• Access all functions of the computer system.• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.• Ensure that staff report to work as scheduled. Document any late or absent employees.• Coordinate breaks for staff.• Assign work duties to staff.• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.• Inspect grooming and attire of staff; rectify any deficiencies.• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.• Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.• Monitor the hotel front entrance and resolve any congested situations.• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.• Monitor communication logs and ensure that guest requests are followed up within minutes.• Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.• Monitor guest mail and ensure that it is processed according to procedures.• Monitor and ensure that express checkouts are processed through the system.• Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.• Assist staff with their job functions to ensure optimum service to guests.• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.• Ensure security of guestroom access.• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:- Contracted banks
- Shortages/overages
- Late charges
- Petty cash/paid outs
- Adjustments
- Posting charges
- Making change for guests
- Cashing personal/travelers checks
- Payment methods/processing
- Settling accounts
- Closing reports
- Cashier reports
- Balancing receipts
- Dropping receipts
- Securing banks
• Review previous night's no-shows, verify, and ensure billing of such.• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.• Assist staff with expediting problem payments.• Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.This list of essential functions is not exhaustive and may be supplemented, as necessary.Other Standard Responsibilities -Experience -• Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotelGeneral Skills -• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills -• Ability to communicate (verbal and written) in English with co-workers, guests, and management.• Working knowledge of MS Word, Excel• Knowledge of PMS and hotel point of sales systems.• Ability to stand for prolonged periods of time.Education or Certification -• High school diplomaLanguage -• Required to speak, read, and write English, with fluency in other languages preferred.•Physical Requirements -• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.Others –• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. - 26 Days Ago
Front Desk Supervisor - Tulsa
- Osage Casino
-
Tulsa, OK
OTHER
- Overview Under general supervision of the Front Desk Assistant Manager, oversees the activities of the front desk, valet/transportation and reservations for guests. This position description may not i...
- 12 Days Ago
Front Desk Supervisor
- Casino Del Sol
-
Tucson, AZ
FULL_TIME
- Position: Front Desk Supervisor Department: Hotel Operations Job Summary: Greets and registers guests, receives payment for services, and provides support in other capacities, as needed, such as perfo...
- 15 Days Ago
Hotel Front Desk Supervisor
- Yaamava' Resort and Casino
-
Highland, CA
FULL_TIME
- Under the direction of the Front Desk Manager, the Front Desk Supervisor is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional p...
- 15 Days Ago
Front Desk Supervisor
- Potawatomi Bingo Casino
-
Milwaukee, WI
FULL_TIME
- UP TO $1,000 SIGN-ON BONUS In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Front Desk Sup...
- 19 Days Ago
Hotel Front Desk Supervisor
- Turning Stone Resort Casino
-
Verona, NY
FULL_TIME
- Passion for hospitality is what sets our team apart from any other property in the region. We offer unparalleled resort experiences that give our team the ability to learn from some of the most talent...
- 8 Days Ago
Front Desk Supervisor - Casino jobs at Popular Companies
Executive Assistant
- The SYGMA Network
-
Dublin, OH
- Shift:- 7:30am to 4:30pm M-F Pay - $27.00 - $30.00/hr. DOE Responsibilities: Efficiently plan and coordinate meetings, c...
- 4/22/2024 12:00:00 AM
Front Desk Supervisor
- Columbus Airport Marriott
-
Columbus, OH
- Hotel:Columbus Airport MarriottFront Desk SupervisorFull timeAtrium SPIRIT where teamwork, passion and appreciation igni...
- 4/22/2024 12:00:00 AM
SPENGA Front Desk and Sales
- Spenga
-
Hilliard, OH
- Position Summary: A SPENGA Front Desk Supervisor is a positive, energetic, and efficient individual who warmly welcomes ...
- 4/22/2024 12:00:00 AM
Campus Security Associate
- Abercrombie and Fitch Co.
-
Columbus, OH
- Company Description Job Description A Campus Security Associate is responsible for maintaining a safe and secure environ...
- 4/22/2024 12:00:00 AM
Front Desk - Patient Coordinator, Travel Reimbursement
- Columbus Ophthalmology Associates
-
Columbus, OH
- A Front Office Specialist employee is trained to act as the first point of contact for our patients where they set the t...
- 4/22/2024 12:00:00 AM
Front Office Specialist
- Clarkson Eyecare
-
Dublin, OH
- Title: Front Office Specialist Company: Clarkson Eyecare Location: Dublin, OH Training Provided - No medical/eyecare exp...
- 4/22/2024 12:00:00 AM
Business Office Administrative Assistant
- Columbus Zoo Family of Parks
-
Powell, OH
- Overview: Serves as the Coordinator of operations for the Business Office, including Front Desk Receptionist and provide...
- 4/21/2024 12:00:00 AM
Office Administrator
- Surge Staffing
-
Delaware, OH
- Job Description Job Description Job Title: Office Administrator (Lumberyard/Construction Environment) Location: Delaware...
- 4/20/2024 12:00:00 AM
Income Estimation for Front Desk Supervisor - Casino jobs
$37,462 to $52,493