Guest Services Manager - Casino jobs in Lubbock, TX

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Guest Services Representative
  • Eagle Manager LLC
  • Odessa, TX FULL_TIME
  • POSITION  SUMMARY:

    The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative position is a member of the Welcome Team.

     

    PRIMARY DUTIES & RESPONSIBILITIES:

    This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive. The following requirements may change depending on the individual property and may change over time.

     

    • People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.
    • Product Excellence:  Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check in as outlined in the Customer Service Manual including:
      • Guest registration, computing and collecting payment, and verification of credit card transactions
        • Transmit and receive messages via telephone and fax machine
          • Read and run various reports
          • Make and confirm guest reservations
            • Maintain records of assigned and available rooms
              • Sort and rack incoming messages and mail
              • Maintain cleanliness and appearance of front lobby
              • Proactively recognize and address guest concerns
                • Identify sales opportunities to increase revenue
                • Report any safety and security issues that require attention
                • Complete the Shift Checklist
                  • Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities
                    • Partner Excellence: May perform duties from other property positions as needed or assigned in order to maintain proper operations of the property
                    • Other  duties:  Miscellaneous  other  tasks  as  required  and  assigned  by  Supervisor  or  any  other  member  of Management which may include cross functional job duties
                    • Participate in all training and safety meetings.
                    • All Team Members are expected to act in a safe manner at all times and report any unsafe conditions to your supervisor immediately

     

    MINIMUM QUALIFICATIONS AND REQUIREMENTS:

    • Computer proficiency, including Windows, Outlook, Word and Excel
    • Good communication skills
    • Ability to work with minimal supervision and follow written and verbal work instructions
    • Working safely is a condition of employment. Safety is everyone’s responsibility.
    • New hires must meet all Motel 6 employment qualifications in place at the time of hiring
    • ESSENTIAL  FUNCTIONS:

      The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation. The physical demand level for this position is Light.

       

      The typical work area for the GSR is relatively small, with temperature and humidity controlled and moderate. The following requirements may change depending on the individual property and according to the confines of the workspace available for any required task:

       

      Constant Activity (2 / 3rds or more of work time)

      • Stand to assist and communicate with guests
      • Walk to assist and communicate with guests
    •  

      Frequent Activity (1 / 3rd to 2 / 3rd of work time)

      • Sit to complete reports, reconcile cash drawer, answer and return phone calls
      • Reach below shoulder
      • Twist at the waist/torso
      • Bend and stoop
      • Lift pens, paper, trash cans, and office supplies up to 10 pounds
    •  

      Occasional Activity (Up to 1 / 3rd of work time)

      • Reach overhead
      • Lift reams of paper, coffee canisters, supplies and other items between 11 and 20 pounds
      • Kneel or Crouch
    •  

      Additional Critical Functions

      • Use of Senses: Ability to communicate , smell, near and far acuity, depth perception, color vision, and field of vision
      • Cognitive Factors: Reading and writing comprehension, basic math / calculations, complex problem solving, computer work, (i.e., electronic email, typing notes, data entry, accessing company systems)
    • Environmental Factors: Exposure to cleaning products and chemicals
  • 1 Month Ago

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GUEST ROOM ATTENDANT
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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LEAD GUEST ROOM ATTENDANT
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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PLAYER SERVICES VAULT
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. Don’t just work. Work Happy. A career in gaming? At Zia Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusi...
  • 15 Days Ago

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PLAYER SERVICES CAGE CASHIER
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Guest Services (Host/Hostess)
  • GolfSuites
  • Lubbock, TX PART_TIME
  • GolfSuites® is looking for experienced, reliable, and personable Guest Services Team Partners (i.e., Host/Hostess). At GolfSuites®, we take pride in creating a welcoming, positive and engaging atmosph...
  • 8 Days Ago

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0 Guest Services Manager - Casino jobs found in Lubbock, TX area

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Hotel Front Desk Receptionist
  • Embassy Suites Lubbock
  • Lubbock, TX
  • We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welc...
  • 3/28/2024 12:00:00 AM

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Line Cook / Heart of House
  • Velvet Taco
  • Lubbock, TX
  • NOW HIRING: Line Cooks / Heart of House - Up to $17 per hour/ hr BOLD. CURIOUS. UNCONVENTIONAL. Sound like you? Good, ke...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager
  • Outback Steakhouse
  • Lubbock, TX
  • ** Restaurant Manager** **Job Category****:** Restaurant Management **Requisition Number****:** RESTA093736 Showing 1 lo...
  • 3/28/2024 12:00:00 AM

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Chef
  • Enlivant
  • Lubbock, TX
  • ** Chef** **Job Category****:** Dining **Requisition Number****:** COOKC011446 Showing 1 location **Job Details** **Desc...
  • 3/28/2024 12:00:00 AM

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Host
  • The Cheesecake Factory
  • Lubbock, TX
  • Overview: Why Join Our Team: Great earnings potential Full and part-time hours available Flexible scheduling to fit your...
  • 3/27/2024 12:00:00 AM

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Restaurant Team Member
  • Costa Vida
  • Lubbock, TX
  • **Job Title:** Restaurant Staff **Hourly Wage:** $10-$14/hour plus TIPS **Benefits:** * Free Meals + Meal Discounts * Su...
  • 3/27/2024 12:00:00 AM

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Guest Services Specialist. starting at $13/hr plus tips.
  • Mister Car Wash Inc.
  • Lubbock, TX
  • **Guest Services Specialist. starting at $13/hr plus tips.** 5523 4th St, Lubbock, TX 79416, USA Req #1812 Wednesday, Fe...
  • 3/27/2024 12:00:00 AM

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Grill Cook
  • Logan's Roadhouse
  • Lubbock, TX
  • NOW HIRING / IMMEDIATELY HIRING: GRILL COOKS Get paid after each day worked with our partner Daily Pay! Part-time or ful...
  • 3/26/2024 12:00:00 AM

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$40,999 to $62,670
Lubbock, Texas area prices
were up 1.2% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019