Head of Ancillary Services jobs in Hilton Head Island, SC

Do you want to provide a meaningful difference in the quality of guest experiences on Hilton Head? Work with an established business on the island with a refreshed philosophy on guest experience?

Sunset Rentals is looking for an experienced Customer Resolution Manager. A serious self-starter with significant tenure in a related hospitality field can help take this position and the business to the next level.

The successful candidate for this position will be responsible for owning the guest experience. Working closely with all departments, this role will identify areas of improvement that will ensure that our guests and owners have an outstanding vacation rental experience. In addition, this person will be responsible for the successful resolution of all escalated guest concerns.

This a Management level position, requiring a minimum of five years of experience in hospitality, with at least three years in a prior management role.

You will be directly responsible for improving the guest experience by helping to prevent issues before guest arrival and will own the guest resolution process. This role will create policies and procedures that influence the success of the business- both reputationally and financially.

Candidates for this role must possess superior communication skills, be exceptionally well organized, and exhibit grace under pressure. The ability to de-escalate hot situations and provide outstanding resolution and follow-through is paramount to the success of this position.

We provide competitive wages, full health insurance, paid time off, and 401k with employer match.

Please contact us today if you are interested in taking your career to the next level!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Hilton Head Island, SC 29928: Relocate before starting work (Required)

Work Location: In person