Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
JOB DESCRIPTION
Senior Service Compliance Officer / Patient Care Coordinator
Reports to: Director of Operations
Work Hour: Full Time Position
FLSA Status: Exempt
Prepared By: Director of Operations
Proposed Salary: $55K - $60K Annual
Bonus Eligible: Monthly
Benefits: medical, dental, vision, 401K, mileage
reimbursement, tire allowance, bonus, and tele-health.
Summary
Daily care coordination of all non-medical in-home
caregiving for ALTCS, private duty, VA, and ALF/IL patients. Will handle a high
volume of cases daily and coordinate all staffing needs for their clients.
Manage caregiver service delivery and work in concert with the operations teams
to staff existing and new client cases daily. Must be able to troubleshoot
situations quickly and meet all monthly goals set by the agency. This position
requires that you drive a lot throughout Maricopa County and be willing to
expand into other counties within Arizona. Will require local travel by car back
and forth between client homes and the office on a weekly basis. Attend staff
meetings multiple times per week and in office coordination while in the field
working with clients. Work with several referral sources such as managed care
case management, home health, hospice, and a variety of other partners within
the community. Must have an expert level understanding of Arizona Medicaid,
Medicare, and non-medical caregiving within Arizona. Must demonstrate a servant
heart and absolutely love working with people.
Essential Operations Duties and Responsibilities
Qualifications and Skills
We understand many elderly patients face daily struggles with physical or emotional changes that come with illness and/or age. Far to often, these types of struggles are hard to discuss with family members as keeping ones independence is very important. With the right planning and team in place, here at Emblem we believe we can keep our patients happy, comfortable and provide a quality of life that is enjoyable all from the comfort of their own homes. To accomplish this goal, our Service Officers follow a very detailed intake process.
Pay: $40000 - $42000 / year
Pay:
Benefits:
Job Type: fulltime
Schedule:
Education: High school degree
Work location: On-site