Head of Client Services - Home Care jobs in Indiana

Full job description

RECENT HOME CARE EXPERIENCE knowledgeable of Medicaid A&D Waiver guidelines

1. Reporting Relationship

Reports to the Manager/Administrator

2. Description

3. Provide backup support to cover caregiver shifts in time sensitive situations when a caregiver calls out and a replacement has not been found in time

Client Relationship Management:

• Build and maintain strong relationships with clients and their families.
• Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
• Conduct regular check-ins with clients to assess their needs and satisfaction with services. Responsibilities:

Coordination

• Assess client needs and develop personalized care plans in collaboration with the care team.
• Coordinate and schedule caregiver assignments based on client preferences and care requirements.
• Monitor the delivery of care services to ensure they align with the established care plans.

2. Customer Service:

Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a positive client experience.

• Proactively identify and address potential service issues to maintain high client satisfaction.

3. Documentation and Reporting:

• Maintain accurate and up-to-date client records, including care plans, service schedules, and client communications.
• Generate regular reports on client feedback, service utilization, and client satisfaction metrics.

4. Team Collaboration:

• Collaborate with caregivers and other team members to ensure seamless coordination of care services.
• Communicate effectively with internal team members to facilitate smooth client transitions and resolve any client-related issues.

5. Continuous Improvement:

• Identify opportunities for process improvement and contribute to

Skills:

• Excellent communication skills, both written and verbal
• Strong organizational skills with the ability to multitask effectively
• Proficient in Microsoft Office Suite (Outlook Calendar) and Google Drive
• Ability to work independently with minimal supervision
• Attention to detail and accuracy

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• At least 2 years of experience in a similar role
• Must be able to pass a background check

If you are a highly organized individual with excellent communication skills who is looking for a challenging yet rewarding position as an Client Care Coordinator

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Job Type: Full-time

Pay: $19 - $23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule (structured)
• Opportunities for advancement
• Paid time off
• Paid training
• Supplemental insurance, dental, vision, and life

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

Heartfelt Connections Home Care is a licensed non-medical home care that provides personalized assistance in our clients home or choice of residence. Our mission is to provide professional patient care delivered with heartfelt compassion and respect to ever client we serve.

Pay: $19 - $23 / hour

Pay:

• Other

Benefits:

• Paid time off

Job Type: fulltime

Schedule:

• 8 hour shift

Education: High school degree

Work location: On-site