Head of Client Services - Home Care jobs in Texas
Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Head of Client Services - Home Care jobs
Client Care Supervisor (FT)
- Caprock Home Health Services
-
Lubbock, TX
FULL_TIME
-
Client Care SupervisorGeneral Summary:
- Responsible for performing initial assessment and development of individualized service plan for PAS clients.
- Responsible for establishing frequency of client supervisory visits based on the individualized need of the client and to assure appropriate performance of the attendant. Under no circumstances may a Supervisory visit be performed less than once annually per client no more than 90 days before the end of the annual period and no less than 30 days before the end of the annual period.
- Responsible for performing supervisory visits as frequently as necessary* to assure service delivery, address EVV discrepancies, verify attendance and proper clocking in of attendants for service delivery, address the needs of the client, & ensure adequate training and performance of the attendant.
- Responsible for recruitment, orientation, and training of PAS Attendants.
- Responsible for ensuring an attendant is hired to meet the requirements of assigned clients.
- Responsible for training attendants regarding rules, regulations, and policies,
- Responsible for training attendants how to use the EVV system to log in and out.
- Responsible for teaching safety, procedure, tools, and preferences for each assigned task
- Responsible for telephone orientation of qualified special backup attendants as appropriate
- Responsible for coverage of PAS hours and coverage of service interruptions.
- Monitors EVV information and works with EVV staff to respond to incidents where time is not logged, or auto link fails to occur
- Inspects and identifies issues with EVV devices and utilization of devices.
- Completes appropriate forms and follows up to assure replacement of faulty devices and to assure attendants us appropriate compliance processes until the EVV device is replaced.
- Recruits, hires, places, and orients attendants
- Provides services directly when lack of an attendant will result in failure to provide personal care services necessary to protect the health and safety of the client.
- Maintains communication with all members of the client care team, including all
- members of the PAS staff and skilled clinicians when appropriate.
- Responsible to contact clients routinely via telephone or personal visit to assess and document:
- Client service plan is adequate.
- Client continues to need services.
- Client needs service plan change.
- Attendant continues to be competent in providing authorized tasks.
- Attendant is delivering authorized tasks.
- Responsible for observation, reporting and documentation of client’s status.
- Responsible for maintaining current, accurate and thorough documentation to support services, compliance, billing, and payroll functions, as well as information for agency reports.
- Responsible for monitoring and direct operation and effectiveness of infection control and OSHA standards.
- Maintain knowledge of PAS licensure and program regulations.
- Cooperates with all staff members in carrying out the overall objective of the agency.
- Performs other duties assigned by Supervisor.
Job Skills and Abilities:- Must possess the ability to perform and demonstrate personal care tasks with proper technique, body mechanics, and infection control measures.
- Must be able to assess the competency of attendants in the performance of personal care tasks. Must possess strong organizational skills.
- Strong written and oral communication skills required.
- Requires the ability to learn, comprehend and retain licensure and program specific rules and regulations as they pertain to PAS services.
- Ability to use and learn computer software programs including Vesta Microsoft Word, Outlook, and Excel.
- Must learn and use current client management system software. Requires a valid Texas driver’s license.
Qualifications:- Per program guidelines: (TAC rule: Title 26, Part 1 Chapter 558, Subchapter D, Section G, Part 2.)
General:- Good verbal and written communications skills in English. Good driving record.
- Clear Criminal Background Record.
- Ability to communicate in Spanish a plus.
Physical:- Must be able to physically perform personal care tasks in and about the homes of clients.
- Must be able to communicate verbally, use a keyboard, sit for extended periods of time.
- Must be able to get in and out of a car, and to drive a car to and from clients homes, enter various homes, navigate stairs and various dwellings.
- Must be able to turn and position clients weighing up to two hundred pounds alone, and heavier with the use of a Hoyer lift or assistant.
- Must be able to lift and carry up to thirty pounds.
Education, Training, and Professional Credentials:- A licensed nurse or an individual with a high school diploma or GED and two years of full-time study at an accredited college or university.
- An individual with a high school diploma or general equivalence diploma (GED) may substitute one year of full-time employment in a supervisory capacity in a health care facility, agency, or community-based agency for each required year of college.
Experience:- Assists Administrator to recruit, train, and evaluate LHH & PAS staff to assure appropriate qualifications, values, and competency.
- Identifies training needs and deficiencies and coordinates program in-services with Administrator and Corporate management for LHH & PAS staff as per program guidelines.
- 14 Days Ago
Home Health LVN/ RN Client Coordinator
- AA Care Services
-
San Antonio, TX
FULL_TIME
- Job Posting: Home Health LVN/ RN Client Coordinator Position: Home Health LVN/ RN Client Coordinator Location: San Antonio, Texas Company Overview: At AA Care Services, we pride ourselves on providing...
- 6 Days Ago
Client Care Coordinator
- Home Care Assistance of Arlington
-
Arlington, TX
FULL_TIME
- The Client Care Coordinator delivers on our mission to change the way the world ages by making positive, powerful impacts on families. As Client Care Coordinator, you will be expected to work closely ...
- Just Posted
Client Care Coordinator (On-Call)
- River City Home Care
-
Corpus Christi, TX
FULL_TIME
- River City Home Care is a leading provider of in-home care services in Corpus Christi, Texas. We are dedicated to helping our clients maintain their independence and dignity in the comfort of their ow...
- 29 Days Ago
Client Care Specialist (Caregiver)
- Elite Medical Home Care
-
Livingston, TX
PART_TIME
- ESSENTIAL TASKS: 1) Assist the Client with the following Personal Care Routines: a) Mouth care, denture care b) Grooming (shampoo, dry and comb hair, shave, ordinary care of nails) c) Bathing (bed bat...
- 1 Month Ago
Client Care Specialist (Caregiver)
- Elite Medical Home Care
-
Pollok, TX
PART_TIME
- ESSENTIAL TASKS: 1) Assist the Client with the following Personal Care Routines: a) Mouth care, denture care b) Grooming (shampoo, dry and comb hair, shave, ordinary care of nails) c) Bathing (bed bat...
- 6 Days Ago
Head of Client Services - Home Care jobs at Popular Companies
Head of Customer Service
- Surgical Specialties Corp.
-
Reading, PA
- ** Corza Medical** ** Head of Customer Service** Wyomissing, PA 19610 WE REWARD YOUR COMMITMENT **AND ENCOURAGE YOUR POT...
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Head of Customer Service
- Corza Health
-
Los Angeles, CA
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Head of Customer Service Pasadena
- Calibratevc
-
Pasadena, CA
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Head of Customer Care, LatAm
- The PeterSan Group and PeterSan Legal Staffing
-
Miami, FL
- Our client, a global shipping company, is seeking to hire a Head of Customer Care to cover the Latin America and Caribbe...
- 4/23/2024 12:00:00 AM
Head of Customer Care, LatAm
- The Petersan Group And Petersan Legal Staffing
-
Miami, FL
- Our client, a global shipping company, is seeking to hire a Head of Customer Care to cover the Latin America and Caribbe...
- 4/23/2024 12:00:00 AM
Head of Customer Support
- Karma Now
-
- **Head of Customer Support** Tel Aviv-Yafo, Tel Aviv District, IL **Description** Karma is a well-funded consumer intern...
- 4/22/2024 12:00:00 AM
Head of Customer Support
- Sequoia India
-
New York, NY
- **Head of Customer Support** at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) bu...
- 4/22/2024 12:00:00 AM
Head of Customer Support Strategy & Operations
- Nextdoor Inc.
-
San Francisco, CA
- **Head of Customer Support Strategy & Operations** at Nextdoor San Francisco, CA **#TeamNextdoor** Nextdoor is where you...
- 4/21/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head of Client Services - Home Care jobs
$91,716 to $116,542