Help Desk Manager jobs in Austin, TX

Job Description

Are you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want to hear from you! We're seeking a self-starting Sales Manager to oversee a team of business development specialists and sales representatives. In this role, you'll innovate new and exciting sales processes and extend Uplift's brand even further into the corporate world, advertising our best designs to influencers, commercial real estate, purchasing departments, and more!

Required Qualifications

• Proven success record in sales, with at least 5 years of experience in a sales management role
• Experience leading, motivating, and training a high performing sales team (3-5 reps)
• Experience with building outreach cadences that include emails, calls, and LinkedIn steps
• Capable of building out new sales processes (both inbound and outbound) with an emphasis on closing
• Highly skilled presenter, capable of winning deals when competing with other office furniture sales people; we truly do have the best product and you will need to convey that
• Highly skilled written communicator able to present ideas, create reporting data, and write process documents
• Must be able to successfully understand quotes, margins, and company costs

Preferred Qualifications

• Bachelor's degree in Communication, Business Administration, Marketing, or related field (MBA preferred)
• Strategic thinker with a results-oriented mindset and a focus on driving revenue growth
• Experience driving the development of national sales strategies as we enter key new cities with our B2B teams
• Expert promoter with history of hosting events to generate leads
• Familiar with complex product catalogs, eCommerce, and retail

What You’ll Do

• Get to know the UPLIFT Desk customers, explore their needs, and find great solutions for them
• Develop and implement effective sales processes and strategies that lift the entire team
• Oversee coverage hours, scheduling agents to monitor multiple channels for potential sales and follow-up within a timely manner
• Establish and write detailed processes to grow UPLIFT Desk's small, medium, and large account sales
• Generate regular sales reports for senior management and present KPIs each month to identify trends and areas for improvement
• Present a positive image of UPLIFT Desk at events and corporate showcases
• Analyze market trends, best practices, and competitor activities to identify opportunities for growth
• Collaborate with marketing, product development, and customer service to ensure a coordinated approach to company goals
• Build and maintain strong relationships with key clients, identifying opportunities for upselling and cross-selling
• Conduct sales meetings, performance reviews, and training sessions to keep the sales team at peak efficiency
• Complete additional tasks and projects as assigned by management

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off
• 4% 401K company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy (and not so healthy) snacks and drinks
• On-the-job training and skills development
• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation: DOE
• Type: Full-time
• Employee Status: Regular
• Work Schedule: Monday - Friday, 8am-5pm, 40 hours per week
• Location: Austin, Texas 100% on-site

About UPLIFT Desk

As a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!

UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content team's ecommerce website offers customers the ability to configure products specifically to their needs. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business! Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.

Award winning UPLIFT Desk is loved globally!

• Rated Best Standing Desk by New York Times Wirecutter 5 years in a row
• Hundreds of thousands of happy customers around the world sit and stand at an UPLIFT Desk
• Google reviews - 4.9 rating with thousands of reviews

We value our environment:

• We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of new trees each year

• Solar powered operations: Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses

• We use sustainable materials in our products. Some examples are:

  • Bamboo Desktops, Drawers, & Motion Boards: The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour

  • Eco Curve Desktops: Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents

  • Rubberwood Desktops: Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second life

Equal Opportunity Employer (EEO)

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.

To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.